Robert Wen_Cprime_ Community Champion

Discussions

    • Allowing Web Accessibility on the JSM portal

      Has anyone gone on the journey to see if a portal on Jira Service Management can work with a W3C WAI standard such as WCAG? The standards mentioned above relate to making it easier for blind people to browse the JSM portal through a combination of settings and assistive devices. In particular I'm looking for any…

    • Any way to turn off the new Kudos messaging?

      So, every time I go to the landing page for the Altassian Community, (typically by hitting the "Community" breadcrumb), I get the notifications that Kudos is enabled for me. I'm glad to be on Kudos, but this is getting repetitive. How do I turn off this notification?

    • Inherited Object Attributes don't work in IQL Query

      I'm currently using an IQL Query to perform an LookupObjects action in my Automation. My query looks like the following: objectType = "Standard Laptops" AND "Assign To" = {{issue.Employee}} This is where "Assign To" is the attribute that is inherited from an "ancestor" Object Type of "Standard Laptops". Both ancestors are…

    • Import JSM Customers into Insight as Users

      I'm pondering this problem and hope the community can help. I'm using the CSV import capability of Insight to poplulate objects. I'd like to include Users for these objects. The assets are owned by JSM portal customers (so not normally managed by Jira User Management). Has anyone programmatically added users to Insight…

    • Mysterious admin message for adding Zephyr Squad

      @Taiwo.Sekoni asks I have another issue here. I'm trying to integrate Zephyr squad for my team and when i signed up for the account the picture below is what i got since July 13th 2022. I have reached out to them and they said I should contact Jira community for help. Can you point me in the right direction how this can be…

    • Is the awarding of Kudos points broken?

      As an online community leader, I visit the Community forums and peruse through topics. Doing that the past couple of days has catapulted me to the Quarterly Top 10! Not that I'm complaining, but is the scoring broken where I'm getting more Kudos than I deserve? ...not that I'm complaining :)

    • Automating JQL Keywords Sync for Scriptrunner

      So, I've just added Scriptrunner for Jira Cloud so I can take advantage of the JQL functions. For Jira Cloud, this requires an initial sync of the issues so Scriptrunner can keep tabs on them. After the initial sync, it appears it requires additional syncs so Advanced Issue Search is accurate. Am I correct in this…

    • Running Automation based on Request Type

      OK, this must be Monday. I am completely stumped. I want to use a JSM project to create Epics in Jira Software projects as a demo. I've set up a Request type and Automation But the result stops at the Advanced Condition.

    • Creating Jira automation to update linked Insight asset value

      Ugh! My brain is mush and I deleted the automation that did this! I'm trying to remember how to piece this together. I have specific JSM issue types that have a custom field that references an Insight object. On certain transitions, I'd like the Jira Automation to update that object's Status field. I seem to remember that…

    • Support for SQL Server 2019 in Confluence LTS

      So, I saw that Confluence 7.16 includes supports for SQL Server 2019. (Can you tell I've been waiting for this awhile? ;) ) My question is when can I see this support in a new version of LTS (7.13)?

    • Correct formatting to Create Project using REST API in Scriptrunner

      I'm trying to create a script that creates a project as a post-function in Scriptrunner Cloud. I'm using the REST API, but I'm getting 400 errors because of some minor change I need to do. Code snippet is below. What am I missing? def result = post("/rest/api/2/project") .header('Content-Type', 'application/json') .body([…

    • Using rsync-deploy with a bastion server

      I noticed on https://community.atlassian.com/t5/Bitbucket-Pipelines-questions/atlassian-scp-deploy/qaq-p/1521793 that there was the ability to set up connection to a bastion host using the EXTRA_ARGS: option for scp-deploy. I'm curious if the method would be similar for rsync-deploy and if anybody has used rsync through a…

    • Getting value of a single custom field using REST API

      I'm trying to create a script to run as as post-function and I'm a bit fuzzy on the Jira Cloud REST API. Is there something that exists in the API that allows me to get the value of an issue's custom field? I know the custom field ID, and Scriptrunner has as its context, the issue ID (I believe). I just need to find how to…

    • How do I modify an issue layout if it's not associated with a request type?

      I'm currently setting up a JSM implementation on Cloud and am dealing with the idiosyncracies of the New Issue View. The client doesn't want to see "Show x More Fields" which can be changed if the issue type is associated with a request type. For issue types which aren't associated with a request type, the following popup…

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