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Running Automation based on Request Type

Robert Wen_Cprime_

OK, this must be Monday. I am completely stumped.

I want to use a JSM project to create Epics in Jira Software projects as a demo.

I've set up a Request type and Automation

Screen Shot 2022-05-09 at 9.53.06 AM.png

But the result stops at the Advanced Condition.

Screen Shot 2022-05-09 at 8.58.24 AM.png

Accepted answers

Pier-Olivier Tremblay_rvqy2m

{{issue.Request Type}} gives you what you want

Joseph Chung Yin

@Robert Wen_Cprime_ -

I would recommend that you use equal instead of "contains".

{{issue.Request Type.requestType.name}} - Returns the customer request type.
{{issue.Request Type.currentStatus.status}} - Returns the status of the current request.
{{issue.Customer Request Type}} - Returns the customer request type for older Jira instances.

Or just check for Request Type using "Issue Fields Condition" instead of "Advanced compare condition".

Hope this helps. Happy Monday.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

All comments

Pier-Olivier Tremblay_rvqy2m

{{issue.Request Type}} gives you what you want

Pier-Olivier Tremblay_rvqy2m

By looking again at your screenshot I think the issue is that you added double quotes to the value in the comparison.

Check mine :

Screen Shot 2022-05-09 at 1.21.00 PM.png

Joseph Chung Yin

@Robert Wen_Cprime_ -

I would recommend that you use equal instead of "contains".

{{issue.Request Type.requestType.name}} - Returns the customer request type.
{{issue.Request Type.currentStatus.status}} - Returns the status of the current request.
{{issue.Customer Request Type}} - Returns the customer request type for older Jira instances.