Alexander Bondarev_x6gjf3 Expert

Discussions

    • Getting Actual SLA time of resolved issues

      Hello, Community! I would like to share a solution to a fairly common problem that you could apply in your practice. The article consists of the following sections: * Task * What we have * Decision * What are the advantages of this solution * Conclusion * Some ideas Task Some time ago we ran into the following task: "How…

    • How many active Community Leaders are there now? 🧐

      Hello Community! Is it possible to find out the current number of Community Leaders(Event and Online)? I know that here we see the current number of Community Members ~3,88 million.

    • My experience in the role of IT-trainer of the course of Jira & Confluence basics.

      Hello Community! 🤩 For over 7 years I have been working with Atlassian tools and have seen a lot of Jira and Confluence instances, especially when I was working for Atlassian Platinum Partner. I regularly studied at Atlassian University, took more than 10 courses, passed 5 exams (all from first attemp), was able to reach…

    • My experience with ACP-300

      Introduction Hello everyone! In this article, I would like to share my experience of passing and preparing for the ACP-300 exam(Agile Development with Jira Software), talk about my motivation and the benefits that I managed to extract. Motivation I am very interested in various practices and approaches to software…

    • How to export to CSV actual SLA time?

      Hello! I have JSD 4.3.0. How to export 1 h 12 min(from screen) ? My CSV export looks like :

    • Unable to log in with error 504

      Hi! Confluence Server 6.15.10 Some users (about 15%) have problem with log in into the system. When entering the correct data (login / password) - they receive an error 504 (after 3-4 minutes). However, we do not observe any information in the Confluence logs. But if you enter an incorrect password, the user immediately…

    • Can you recommend any useful metrics to monitoring (Jira/Confluence)?

      Hello! We have Jira Software and Confluence, we have a task of creating cool monitoring with Zabbix and Grafana. Of course, we plan to control basic system metrics, such as: * HTTP-Availability; * Database Size; * Disk Space; * CPU and Memory Usage; * Etc. We also want to get an idea of useful custom metrics: * Count of…

    • How to start using Portfolio for Jira? Resource planning.

      Introduction Many users have difficulty in the initial phase of using Portfolio for Jira. They try to start quickly, in connection with which arise many questions and difficulties and as a result they refuse Portfolio for Jira. How to understand the principle of the Portfolio? A slight immersion in the theoretical aspects…

    • how to hide 'BOARD' in Jira Cloud Business project?

      Hi, Community! Jira Cloud - Business Project 3 issue types and 3 different workflows - of cource, I see an error on Project "Board": I have already seen this issues: * https://jira.atlassian.com/browse/JRACLOUD-68618 * https://jira.atlassian.com/browse/JRACLOUD-61171 My questions: 1. And as far as I know, it is impossible…

    • Monitoring progress of work using estimates in Portfolio 3.1.0

      Hi, Community! I have read an article about monitoring progress of work in Portfolio 3.2. Now I have instaled version 3.1.0, and I have just 1 column - 'Status breakdown', where I see issue progress of work using issue count. 1. Is it possible to see progress of work using estimates in Portfolio 3.1.? 2. Is it possible to…

    • is any opportunity to let customers change assignee?

      Hello Community! I want to let Customers change assignee throught the portal. I have already made one transition evailable on the portal, but field "assignee" is not avaliable for Customers. Do you know how to solve this problem? maybe there are any plugins for my case?

    • displaing SLA from jira service desk on kanban board

      Hey. I need your help, maybe someone faced a similar problem earlier. We are using Jira Service Desk + Jira Software, We create Kanban-board for the JSD project, but we are faced with a problem - SLA indicators are not displayed on Card Layout. I`ve already configured "card layout" in board configuration. What`s wrong? 

    • Scripted-field where we can see the JQL-filter`s results

      Hello! We have a case, need an opportunity to easily get results of dynamic JQL-filter just in issue. For example, the field where we can see links to unresolved issues of current reporter. On my screen - it is "Description". The field should contain results of JQL-filter or Groovy script that will take values from the…

    • sending email by filters using cron expressions

      Hello! We want to make a 5-10 filters in jira and make group email subsriptions on them. An idea to use it like a trigger - so we want to use cron expressions for filter, wich will be check it every 1-2 minutes and send email. Does anyone have a similar experience? Have you faced with problems associated with a decrease in…

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