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displaing SLA from jira service desk on kanban board

Alexander Bondarev_x6gjf3

Hey.
I need your help, maybe someone faced a similar problem earlier.

We are using Jira Service Desk + Jira Software,

We create Kanban-board for the JSD project, but we are faced with a problem - SLA indicators are not displayed on Card Layout.

I`ve already configured "card layout" in board configuration.

What`s wrong?

Card layout.PNG Cards on board.PNG

Accepted answers

Petter Gonçalves

Hello Alexander,

I hope you are having a nice day.

Unfortunately, the JIRA Board card layout does not support Service Desk fields, including the SLAs. We have two bugs related to this behavior:

- Service Desk fields do not show on agile boards

- SLA images missing on Agile Boards cards

Feel free to watch the bug to receive notifications about any updates and its fix implementation.

Let me know if you still have any questions about it.

All comments

Petter Gonçalves

Hello Alexander,

I hope you are having a nice day.

Unfortunately, the JIRA Board card layout does not support Service Desk fields, including the SLAs. We have two bugs related to this behavior:

- Service Desk fields do not show on agile boards

- SLA images missing on Agile Boards cards

Feel free to watch the bug to receive notifications about any updates and its fix implementation.

Let me know if you still have any questions about it.

Alexander Bondarev_x6gjf3

that`s a pity(

Thank`s Petterson!

Petter Gonçalves

You are welcome, Alexander.

Also, I would like to point you to the workaround mentioned by Claire in the bug reported:

hide either labels or a custom field on each service desk request form with the name of the request type. Throw that field on the cards. For SLA's we are using card colors and swim-lanes to signal the issues that are approaching/have breached the SLA goals.

Let me know if you still have any questions. Have a nice week!

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