Petter Gonçalves Atlassian Team

Hello Sailaja, Is your estimate based on Story points for your board? You can check it by navigating to your board > Click on the Three dots Icon (...) > Board Settings > Estimate.

Hello James, The instructions provided in the article you mentioned is for issues created on JIRA Core and Software. For JIRA Service Desk, the e-mail Handler works a little bit different, since you will receive messages from external customers and not JIRA users. To properly handle the e-mail as you need, you can use the…

Hello Carlos, The following plugin should help you to set issue fields directly from the e-mail: - Enterprise Email Handler for Jira (JEMH)

Hello Matthew, Per your description, I've understood that you were trying to group issues per Epics on the board, which can be achieved by customizing the swimlanes. That's why I mentioned the limitation of Agility projects. Anyway, Agility projects are also restricted in functionality when talking about issue types…

Hello Carol, Sorry for my delay. Indeed, it seems there is no way to manage watchers in the new issue view as you mentioned. As you can see on in this Post, this is something we plan to support in the near future, however, if the new design currently doesn't meet your needs, you can go back to the old view by clicking "See…

Hello Matthew, It seems that you created your project with the Agility template. This template was developed for the customers which do not need any kind of customizations, providing only the simple view of project boards. If you want to perform more customizations on JIRA as the ones I mentioned before, you will need to…

Hello Lloyd, Please, check if the option provided in the answer below helps you: - End Date Edit of a Closed issue

Hello Matthew, The three dots menu I'm talking about is the one in the top-right corner of the screen: Is this the same menu you are referring to? Can you please provide us a screenshot of your board?

Hello Matthew, Are you trying to group the tasks per Epic in the backlog view or in the Active Sprint/board view? There are two features that may help you to achieve the functionality you are looking for. In the Active Sprint/board: You can configure your swimlanes to be grouped by Epic. You just need to navigate to your…

Hello Michael, There some misconfigurations and features that can cause this kind of problem on JIRA. Please, check if the workarounds and troubleshoot provided in the documentation below can help you: Mentions are not working on JIRA

Hello Srimanta, Yes, you can use the Bulk operation feature to change all the issues returned by a specific JQL filter. You only need the Global Permission Make bulk changes to perform it. Please, check the documentation below to know where you can find the feature: Edit Multiple Issues at the Same Time

Hallo Marius, Beantworten Sie Ihre Fragen: 1 - Alle JIRA Produkte können zusammen installiert werden. Sie sind im Grunde das gleiche Produkt, mit einigen zusätzlichen Funktionen für Service Desk und Software-Anwendung. 2 - JIRA Service Desk verfügt über eine "Kundenportal" -Funktion, die es externen Benutzern ermöglicht,…

Hello Dimitris, I believe you are talking about the new issue view documented on this link, is it correct? If that's correct, you can try to follow the instructions in the documentation to activate it, however, I'm not sure if it is available for JIRA Server at this moment. I recommend you to update your JIRA application…

Hello Melissa, By your description, it seems that you are being able to transition the clone issue you've created. Can you confirm if there are any differences between the issue that you can reproduce the problem and the clone (Issue type, assignee, any other fields)? I would check the following possibilities: - Check if…

Hello Ryan, The feature that determine which project a ticket should be created/edited when sending an e-mail is the receiving e-mail address. that being said, To check which is your project e-mail address, you can navigate to your service Desk project > Project Settings > Email Requests.

Hello Benjamin, Unfortunately, JIRA indeed doesn't have this functionality, however, you can watch and vote on the feature request opened to implement it: Ability to change the prefered JIRA language in my profile settings For now, I can only recommend you to type your comment on both languages in your automation rule.

Hola Gustavo, Creo que usted ha malinterpretado lo que se refiere a la administración de cuentas en el JIRA. El acceso de site-admin le da total administración de acceso a la aplicación y sus funcionalidades, sin embargo, esto no da acceso al perfil personal de cada usuario vinculado a su cuenta Atlassian, ya que la misma…

Hello Lucas, The limited number of issue types is only occurring when you try to create it directly from the backlog view or also when you use the + button? I would check two possibilities: 1 - Check if your board filter is not restricting your board to only display bugs and Tasks. You can check it by clicking on the three…

Hello Sundareswaran, As you can check on the official JIRA documentation of Bulk changes, the functionality to bulk update the Description field is not supported: - Modifying multiple issues That being said, one of Atlassian customers has developed a method to bulk update the Descriptions of JIRA using Python with REST API…

Hello Tammy, I believe the free plugin Menu Gadget will give your team the functionality you are looking for.

Hello Victor, Is the count of the SLA incorrect for the imported tickets too or is only the color that is displaying wrong? SLA issues are very common for imported tickets when it has already passed for the SLA steps before the import since the SLA rules only trigger when the issues run the specific events in SLA…

Hello Anibrata, Unfortunately, JIRA JQL does not have the functionality to return only the issue which is the most recent of a determined date, however, you can use the command ORDER BY to group the results by users and order it by the date field. E.g: ORDER BY name ASC, date DESC Also, I checked that this functionality…

Hola Maria, Creo que está tratando de agregar automáticamente un valor al campo de resolución cuando el estado se cambia a resuelto, correcto? Si estoy seguro, usted puede utilizar la función de inserción "Update issue field" para llenar el campo de resolución en la transición que va al último estado. Por favor, compruebe…

Hello Stacie, Although JIRA Server has more customization options (see JIRA Service Desk: Call Center/Phone Integration), there are also some options and customizations to integrate JIRA Service desk Cloud with CTI. You can create tickets on behalf of Customers in JIRA SD Cloud for a call, and some other functionalities…

Hello Cole, Unfortunately, the Components behavior (Auto-Complete and search renderer) cannot be added to custom fields in JIRA Cloud. You can vote for the implementation of this functionality in the feature request below: - Allow multi-select and multi-checkboxes custom field types to use auto-complete renderer This…

Hello Ollie, To make the field estimation to display its value, your board estimation should be based on the Original Time estimate. Navigate to your Board settings > Estimate and check if it is properly configured. Also, JIRA does not sum the sub-task estimation as an intended behavior, so the Estimation should all be…

Hello Swarna, The functionality you are looking for can be implemented by the add-on Automation for JIRA (300 free executions per month) with a simple automation rule:

Hello Benjamin, Can you please give us more details on what do you mean by "Localize" automated responses in Jira Service Desk? You can view/create/edit/remove all your Service Desk automation rules by navigating to your project > Project settings > Automations. You can have more information about this feature in the…

Hello Jade, The menus to perform these changes are the same mentioned on this Answer. Please, let me know if it helps.

Hello Jade, Are you meaning the fields on the cards of the Board or in the issue detail view that appears when you click on an issue? If you are meaning the issue detail view, are you talking about the order of fields in the Old detail view (Appears in the right side) or in the new detail view (Pop-up window)?…