Petter Gonçalves Atlassian Team

Hello Simon, Per your screen, I believe you're in a Team-managed project. Team-managed project use the field "Story point estimate", as "Story points" are designed to only work with Company-managed projects.

Hello @Ella Forté Thank you for contacting Atlassian Community. Unfortunately, the Jira power-up provided by Atlassian does not allow the import of Trello cards as Sub-tasks in Jira. Only checklists are imported as sub-tasks when using the Jira Power up, as you can see in the documentation below:…

Hello Everyone, As this post still has a high number of views, we decided to add an updated answer with details on how to automatically create a new version in Jira Software Cloud. As mentioned by @Jesse Berkeley, this feature can be achieved by using the action Create Version of Jira automation. These would be the steps:…

Hello Everyone, We now have an official Atlassian page that describes the limits for Trello objects: Trello Limits According to that page, the following limits are applied: Board-level Limits: * Total members: 1520 * Open cards: 5000 * Total cards (including archived): 2.000.000 * Open lists: 475 * Total lists: 2.850 *…

Hello @Jimmy Karlsson Just like @Ste Wright said, our customer advocates team would be able to provide you with a more consistent and precise answer to your licensing question in your specific account scenario. You can contact them through the form below by selecting the option "Billing, payments and pricing" in the…

Hello @Rémy Dupuis This is Petter from Atlassian Support. Welcome to the Community! I've opened an internal ticket for you, as we will need some confidential information to further troubleshoot your issue. I just sent a message through that ticket describing the required information, which you should've received in your…

Hello @Juan Portero Thank you for reaching out. Jira Service management does not have any reports that provide the percentage of tickets where the SLA was met vs breached, however, there are some options that you can use to achieve this goal. Here are some of them: 1 - You can export the report SLA met vs breached to CSV…

Hey @Aleksandra Bosacka _Deviniti_ Can you please add your case to the same public suggestion? I believe the limitation in your app might be coming from the same application source as the Jira Clone feature, so I'll contact our PM team to take a look and check if they are related. Thanks!

Hello @Stefan M Thank you for reaching out. For company-managed Jira projects, you can add the field required validator to require specific fields to be filled in a specific transition. There's only a single limitation: The field validator does not have an option to enforce the visibility of the comment, so your agents…

Hello @Bea Tea Thank you for reaching out. Indeed, The scheduler of Advanced Roadmaps is incapable of accurately scheduling future Sprints when running parallel with multiple Teams at once. We have a feature request to properly improve this functionality in the future: Parallel Sprints scheduling with multiple teams Feel…

Hello @Fátima Ganzo Thank you for reaching out. Indeed, there are some elements that are not copied when cloning an issue in Jira Cloud, including the expand feature. This is not a bug, but a missing functionality in Jira. We created the following feature request to consider its implementation in future releases of Jira…

Hello @Tomasz Thank you for reaching out. The behavior you are facing is expected when you move an issue from one issue type to another, as described in this documentation: We don’t recalculate, or touch in any way, SLA cycles that have already been completed. A cycle is completed when a request fulfills…

Hello @WasimBuden Thank you for reaching out. You can easily track tickets in which SLAs are breached per assignee by creating custom filters, and posteriorly creating custom reports to return the information you want. Let me give you an example: Let's suppose you would like to get a report that provides a chart comparing…

Hello @Ivan Thank you for reaching out. Although the way cross-project releases are displayed on the Advanced roadmap view is designed as intended, we understand that it might not fit some scenarios. Unfortunately, that view can not be changed today, so we created the following feature request to consider the…

Hello @Luke Simms Thank you for reaching out. Indeed, the date picker language of the customer portal/form is not aligned with the language selected in Jira settings or in the customer profile, this includes the example displayed in the date fields. As this is not expected behavior, we created the following bug to fix…

Hello @David Murphy Thank you for reaching out. Indeed, each custom fields have a pre-defined limit in Jira Cloud application, as mentioned in the official documentation. This limit is defined to avoid performance issues with the application while rendering the field options, so it is not customizable. If you need more…

Hello @Yuki Kang Welcome to the Atlassian Community. Unfortunately, Jira does not have an audit log where you can find changes performed on JSM queues. We understand this would be a good feature for some teams, so we created the following feature request to consider its implementation in future releases: Audit logs for…

Hello @Kathryn Swearingen Thank you for reaching out. Per your description, it would be easy to create an automation rule to properly update the start date field of the Story issue when the status of the linked task is changed. I just would like to confirm with you if the following setting is configured: * You must have a…

Hello @Kashish Yadav Thank you for reaching out. A user Story is just one of the many issue types you have in Jira by default, together with Tasks, Bugs, and many others. You can check the documentation below for more details about issue types: What are issue types? The only difference between this issue type and the other…

Hello @Michele Longoria Thank you for reaching out. Per your description, I understand you are using a JSM (Jira service management) project, and you're trying to configure your email handler to create tickets with the request type "Email request" instead of "Agent escalation". Is that correct? If I properly understood…

Hello @Fabian Dengel Thank you for reaching out. The "Find similar requests" feature looks for summary and description text with similar meanings. Basically, it uses NLP techniques that allow us to compare the text of the issue and rank them (descending) on their semantic distance (closeness in meaning). Indeed, it will…

Hello @Aggeliki K Thank you for reaching out. The only way for you to change the account owner of your site would be to reactivate the email address of the current account owner and follow the steps of the documentation below: Transfer JIRA or Confluence Account Ownership to Another User If it's not possible to reactivate…

Hey @Cesar Herrera The new issue view was updated with the sorting option, so now you should be able to change the order of the comments in any Jira issues as displayed in the screenshot below: Let us know if that option is displayed for you. Please, provide us with a screenshot if you don't see that option.

Hello @Rashmi Ratnani Thank you for reaching out. Indeed, a good way to achieve your scenario would be to create a single story for each version/country you have, editing its description according to the country. You can even link the stories from the same type but from multiple countries to a common Epic, so you can…

Hello @Bharath Siva Thank you for reaching out. Today, Jira does not have a specific report that strictly provides which users are currently logged in real-time and for each environment you have (Prod, test, etc), however, you have the following options available: * You can export your user list from an Atlassian…

Hello @Satish M Thank you for reaching out. Today, Jira does not have a specific report that strictly provides which users are currently logged in real-time and for each environment you have (Prod, test, etc), however, you have the following options available: * You can export your user list from an Atlassian organization…

Hello @Paul Eames Thank you for reaching out. There are a few possible reasons for issues to don't be displayed in a specific plan of Advanced roadmaps. We created the following KB listing those reasons and how to properly troubleshoot them: Troubleshoot missing issues in your plan Can you check if any of the settings in…

Hello @Georgia Beckers Thank you for reaching out. Just to confirm, I see you mentioned you are trying to edit "Users" in the body of your question, however, I believe you are talking about "Issues". Did I understand this correctly? Can you confirm if the destination project (CI) is company or team managed? You can try the…

Hello @Maya assayag Thank you for reaching out. If you are using a default API token, this token never expires and should always work for authentication, unless: * You manually revoked the API token * You changed your user permissions inside your Atlassian products (Jira, Confluence, etc) Can you confirm if you are facing…

Hello @Ivan Andrieiev Thank you for reaching out. Indeed, the behavior you are facing is a known bug with Jira application. We reported it in our official portal for tracking and fixing: Non-English language in-site and app notifications contain strange characters Feel free to vote and watch the bug to increase its…