Petter Gonçalves Atlassian Team

Hello Leanne, Unfortunately, there's a limitation on the filter that can be applied on Slack Integration. It can be configured by issue types and priority, but not for a specific issue-key. There is a feature request created to implement a JQL Filter to specify JIRA notifications sent to Slack channels, just like it was…

Hello lkingsley, Can you confirm if the Spikes issues are properly configured with a valid resolution (Not Unresolved)? Please, note that your filter query is related to the resolution field and not to the Status field, so it seems that your Spikes issues are not being properly filled with a valid resolution value when…

Hello Baptiste, Are you trying to completely delete and deactivate your site or only to clear the data containing on it but keep the site accessible? 1 - If you want only to clear it: The best way to clear your site data without needing the actions of a Support Engineer from Atlassian is by following the steps below: -…

Hello Yashveer, Analyzing your description, it seems that you can use the already existing hierarchy Epic > Task > Sub-task to achieve your need on JIRA, where: Epics = Project Stories = sub-department Sub-tasks = Sub-Story functionality Please, check the documentation below to know more details about it: JIRA Software…

Hello Ikim, The fields you are referring to is an add-on provided by a third-party developer (Zephyr) and I don't think it has any way to export it into a word document without using a plugin, at least not on JIRA. For more information from the add-on development team, I would recommend you to contact their support portal:…

Hello Chris, Sorry for my last response, I've not realized that you were using JIRA Service Desk application. That being said, JIRA Service Desk reports are based on Agent, satisfaction, and SLA statistics, while Time tracking reports are designed for looking at the accuracy of ticket estimates, so Service desk does not…

Thank you for your reply, Wiz. The field test sessions that you are referring to is not created natively on JIRA but is added by a third-party add-on called Capture for JIRA, that's why I was not being able to find it in my projects. Indeed, it seems that you are correct about the selection of the issues, it only allow you…

Hello Ravi, Unfortunately, it's not possible to reorder fields in the new issue detail view, so I recommend you to vote on the feature request opened to implement this functionality: Allow user to reorder the fields shown in the issue detail pop-up of Kanban board in the new experience In order to be able to order your…

Hello Roberto, To define/remove which groups you want to add be added by default to a role in the people tab, you can navigate to JIRA Settings > System > Project Roles and click to Manage Default Members, so you will be able to add/remove which groups you want to be added to any specific role.

You are welcome, Bianca. Have a nice day!

Hello Eitan, You just need to add the same validators as mentioned before to the transition that leads to the Status resolved. Once you add the validators, please make sure you publish the draft of your workflow. P.S: Are you needing to make the field Time Spent required on every single transition or only in a few ones?

Hello Chris, As mentioned in the documentation, can you confirm if the Time Tracking feature has been enabled on your JIRA? You can follow the instructions of the documentation below to enable time tracking: - Configuring time tracking

Hello Sushma, Please follow the instructions in the answer below: Copy field values to custom fields and vice versa Also, you don't need to use Groovy to achieve this functionality. You can use the inbuilt post function Copy Value From Other Field to perform this same behavior as you can check in the documentation below:…

Hello Yuriy, That's a really strange behavior. Please, provide us with the following information so we can better troubleshoot the issue: - You mentioned that the drag-and-drop feature exists for several projects only, but not for all of them. That being said, If you only change the project parameter in the filter bar…

Hello Carina, Per your description, you are saying that the Issue type field is not being displayed only for issues created by other users in the same project, is that correct? I can confirm to you that it is not related to the new Interface layout. In order to further troubleshoot the problem, Please provide us the…

Hello Wiz, Can you please provide us a screenshot of the steps you described above? I would like to know if you are referring to a Plugin feature since I have not found the related steps.

Hello Bianca, This functionality is not available for the standard Automation of JIRA Service Desk, however, you can implement it by using the plugin Automation for JIRA (300 free executions/month) Here's the documentation of the fields reference: - Docs Automation for JIRA

Hello Yuriy, If you click on the Change view Icon at the right side of the filter bar, you will be able to select the List View where you can copy/paste the content of the fields without needing the drag and drop feature:

I'm glad to know you've found what you were looking for, Bruno. Have a nice week!

Hello Bruno, Actually, there was added a functionality on the Client integration of Slack & JIRA that allows you to select which security Levels you want to allow sending notifications on a Slack channel. Please, check the feature request below to know how you can configure it: JIRA for Slack integration: Make it possible…

Hello Edgard, - Navigate to JIRA Settings > Issues > Priorities or type GG > Priorities - Click in the order button to move the Priority TBD to the top: Then, you can search for your issues ordered by priority using the JQL query below: Project = yourproject order by Priority DESC

Hello Bruno, Can you please provide us which application are you using? is it JIRA Software, JIRA Core or JIRA Service Desk? There are some options that you can try for the application above, however, we will need more context to better understand what is the real target that you are trying to achieve with JIRA. Can you…

Hello Jens, Thank you for your answer. AnaIizing your screenshot, I think we have a misunderstanding here. The new issue Detail view is already turned off on your Site, so you should see the detail view on Active board session for your software projects like this: And not like this: Explaining better, the new issue detail…

Hello Arina, The Agility project template was created with the intention to provide a simple and generic project to our customers, not supporting any kind of customizations that might be confusing for some business cases. That being said, It's not possible to customize permissions or any other features on agility projects.…

Hello Samuel, Actually, the new UI of JIRA still using the formatting options. If you are not seeing it on your fields, please check if the wiki Style Renderer is being properly added to the field you are not seeing the format options. You can do it by navigating to your field configuration menu and checking which renderer…

Hello Jens, In order to better troubleshoot the problem, please provide us the information below: - What is the version of your JIRA? is it JIRA Cloud or Server? - What options are displayed when clicking in the same profile menu while using the Browser version of JIRA (Web version)?

Hello Ikim, When I click on your link to the marketplace, it returns to me not found:

You are welcome, María. Have a nice week!

Hello Eitan, I've checked that you marked my answer as accepted. Have you managed to fix the issue with the validator? If yes, can you please provide us which steps you took to solve it? This information would help other customers facing the same problem. :)

You are welcome, Kirill. Please, feel free to mark my answer as accepted so it can help other customers facing the same question in the community.