Petter Gonçalves Atlassian Team

Hey there, Atlassian Community! Sooner or later, it’s very probable that one person on your team (or even yourself) faces a very common problem, where you simply cannot find or edit a field on an issue in one of your Jira Cloud projects. Considering the complexity of Jira Cloud, we will provide all the possible root causes…

Hello Community! During the time I've been supporting Jira Service Desk Cloud, one of the most requested functionalities I saw in Cloud is the ability to restrict the customer portal or the creation of tickets to customers with a specific domain, not allowing any other customers with undesired/unknown domains to do it. In…

Hey there, Atlassian Community! Sooner or later, it’s very probable that one person on your team (or even yourself) faces a very common problem, where you simply cannot transition an issue in one of your Jira Cloud projects. Considering the complexity of Jira Cloud, we will use this article to provide all the possible root…

Hello, Everyone! As you may know, Atlassian is deploying a new improved user management experience for products, which moves the user management of several applications (Jira Software, JSM, Confluence) to the organization-level, instead of site-level as it was done before. All new Atlassian organizations created are using…

Hello, Everyone! As you may know, Atlassian is deploying a new improved user management experience for products, which moves the user management of several applications (Jira Software, JSM, Confluence) to the organization-level, instead of site-level as it was done before. All new Atlassian organizations created are using…

Hey there, Atlassian Community! Since the very beginning of Jira Cloud application, Project permission is something that several teams have struggled to understand and configure. We have several articles and KBs that provide a path on how you can properly configure your project permissions, however, no one seems to…