Petter Gonçalves Atlassian Team

Hello Susan, Thank you for reaching out. I believe you are mapping the user picker fields in your CSV file with the Account ID instead of the Username. Is it correct? In fact, Atlassian is currently removing the username field from JIRA profiles, however, specifying usernames in CSV exports for JIRA Cloud is still…

You are welcome, Andrey. Have a nice day. :)

Hello Jarret, Welcome to Atlassian Community! In order to troubleshoot your notification problem when creating issues, I recommend you to perform the following steps: 1 - Use the Notification Helper and check if any errors are returned: * Choose the Jira icon ( , , , or ) > Jira settings > System * Click Admin Helper >…

Hello@Team Ad-Din Thank you for reaching out. You should be able to type for any reporters by clicking on the Search Reporters space, right in the bottom of the screen: If you are not being able to do it, check the following: - Make sure you have the Modify Reporters and Edit issue permissions under Project Settings >…

Hello Kaulin, Welcome to Atlassian Community! As you described, Atlassian is currently removing the username field from JIRA profiles, however, specifying usernames in CSV exports for JIRA Cloud is still supported in the short term, as described in the last update of the following bug: Importing CSV where user custom…

Hello Andrey, Welcome to Atlassian community! By default, the sprint field in JIRA Cloud and Server displays all the closed Sprints an issue has been added to until the end of the Sprint. That being said, If the issue was added and posteriorly removed from the Sprint before it was closed, the Sprint will not be displayed…

Hello Asami, I understand that you configured a quick filter in one of your JIRA board. Although it returns the issues you expect in the backlog view, it is not returning the correct issues in the active board. Have I understood it correctly? Please, provide us the following information and check the following topics in…

Hello Frank, Welcome to Atlassian community! I understand that you would like to add in your JIRA projects the logged work and details of external teams, which might not have a specific estimation of work defined but should also be also considered in the whole tracking of your team internal progress, but both following…

Hello Paula, Welcome to Atlassian Community! Per your tags, you are using JIRA Server, right? Also, I believe you have clicked to completely delete the task under the three dots menu (More) of the issue view, is it correct? If that's the case, you can only restore a task if you have performed a backup before the deletion…

Hello Cristina, Unfortunately, JIRA does not provide you with an inbuilt report to display a list of stories together with the number of linked issues they have. You could use one of the options below to achieve your need: 1 - You could use a number custom field to get the number of linked bugs to your stories, optionally…

Hello Ashish, You can trigger the Jenkins builds by simply clicking to do it in the Issue view, as displayed in the screenshot below: However, per your description, I believe you want it to be triggered automatically upon an issue comment. Since the plugin does not provide this kind of functionality, you will need to…

You are welcome, @levoshych_alina Have a nice week. :)

Hello Taj, Welcome to Atlassian community! In fact, the Next-gen template was designed for those users who felt overwhelmed by the complexity of JIRA Classic template and requested a simpler option, straight to the point with fewer options of customization. That being said, I believe the Next-gen template does not provide…

I'm glad to know your issue is solved, David. Have a nice weekend!

Hello Nir, Welcome to Atlassian community! The Description field is indeed a system field that can not be editable/reordered in the Issue view, however, it seems you are facing this problem when trying to add a new issue field. Is it correct? I believe that maybe some change was performed in the description field, so the…

Hello Sally, Sprints are not restricted to boards or projects, so in order to display a sprint in your current board, you just need to add one of the issues returned by that board filter with the Sprint. Let me give you an example: - You have a board called abc with the following filter under board settings: project =abc…

Hello David, Supposing you are using the Jira Cloud for Slack (Official) app, I understand that previously your Slack integration was returning a specific set of filtered issues, but once you reauthorized in one of your channels, it started to display every single issue for the project you set it. Is it correct? I believe…

Hello @levoshych_alina Welcome to Atlassian Community! Sprints do not necessary have unique names, so any Sprints can be configured with the name of an existing one, although this is not the default behavior. I would check for the following possibilities: 1 - Check if the second Sprint of your board was not manually…

Thank you for sharing it, Steve.

You are welcome, Sam! Have a nice weekend. :)

Hello Nikolay and Maksim, Thank you for your insights and perspectives. I just would like to kindly mention that it's a little bit more complicated to achieve this goal than it looks like. For example: Let's suppose we implement the parent-child link when converting the Epic to Story, as you suggested. Once the Epic got…

Hello @rfreiberger You can definitely integrate your Gitlab with JIRA using DVCS account, as displayed in this video: - GitLab workflow with Jira issues and Jenkins pipelines Basically, you will be able to display any branch under the issue links section of any JIRA issues. For more information about this integration, you…

Hello Ashish, You can use JIRA Webhooks to properly notify a script to trigger the build creation in Jenkins when an issue is commented: Comment webhooks - created (comment_created) - updated (comment_updated) - deleted (comment_deleted) You can check more information about webhooks in the documentation below: - JIRA Cloud…

Hello Steve, Sorry to hear you are facing this problem. Indeed, it seems your problem is happening because the Service desk customer - portal access role is still being used in your instance for some project that is not a Service Desk, or some lack in the application is not identifying your current project as a SD project.…

Hello Maarten, Welcome to Atlassian Community! In order to get Story Points available for bugs, you can perform the following steps: - Navigate to JIRA Settings > Issues > Custom field - Find the Story Points field > Click in Configure > Edit Configuration: - In the section Choose applicable issue types, select the bug…

Hello @Georg-Friedrich Graf As per your description, I believe that every time you add a new backslash "\" using the new issue view and them change it to the Old issue view, it gets duplicated in your text (\\). Have I understood it properly? If that's the problem you are facing, it is a known bug in JIRA Application that…

Hello Sam, Welcome to Atlassian Community! Yes, you can configure your Service Desk project to receive tickets through e-mail. These would be the steps: 1 - Set a valid e-mail address to your Service Desk project, by navigating to Project Settings > Email Requests > Enable e-mail requests. This will be the address you…

Hello Tobias, After investigating a little bit further, I was able to identify a known bug that causes the exact error you are seeing when trying to enter Slack Integration settings: - Issues with Slack messages attached may throw a 'Client-side error' in Firefox Can you confirm if the error does not reproduce in other…

Hello @JR Welcome to Atlassian Community! JIRA Application has a variety of features and ways to be used, like tracking of software developments or the management of business cases. That being said, In order to confirm we are on the same page here and allow me to provide you with the useful features/tips for your specific…

Hello DevaKiran, Unfortunately, I'm not aware of any groovy script that can achieve restrict custom field options based in the Customer domain, however, I configured in my personal instance some steps using the free Toolkit plugin that you could use to achieve something similar to what you are looking for: 1 - I created a…