Petter Gonçalves Atlassian Team

Hello Adarsh, Welcome to Atlassian community! You can search in the Atlassian Marketplace for apps that can be configured to enable this connection between JIRA and SIEM, as described in the documentation below: - JIRA Service Desk: Integrating with Third Party Software Although it is not supported, I found the following…

Hello @HuyNN2 Sorry to hear you are facing a problem. As I understood, the error happens only when you select more than a single option in the checkbox field when you are creating a new issue in the customer portal. Is it correct? If that's the case, I recommend you to check the following: 1 - Check if you don't have…

Hello Sergio, Welcome to Atlassian Community! Unfortunately, JIRA does not have an easy way to send notifications once you have not performed any updates in your JIRA issues, however, you can find some related workarounds using JIRA Subscription. Supposing you are working in tasks only assigned to you, you can create a…

Hello AVA, As @Angélica Luz mentioned, The Dependencies Report of JIRA Portfolio cannot be exported, as described in this documentation: * This report can be embedded in Confluence but not exported. As a workaround, you can optionally embed it to a Confluence page and make it public to the persons you want, in case you…

Hello Robert, Welcome to Atlassian Community! The reason why you get redirected to the move client when you change the issue type of a Next-gen project is that it uses independent workflows for each issue type. This happens because of the project scoped unique entities configured in the Next-gen architecture, as further…

Thank you for sharing your solution, Ian. Have a nice day!

You are welcome, Yvonne. I'm glad to know I was able to help. Have a nice day!

Hello Marcus, Welcome to Atlassian Community. The Working days configuration under Board settings is applied to all Reports available for your JIRA project. When you say "Any other reports", are you meaning third-party reports? If that's the case, it will depend on which reports you are trying to use. I would suggest you…

Hello Arvind, Welcome to Atlassian Community! By default, the board timezone is set as the same configured as default in the system. For classic boards, you change it by performing the steps below: - Navigate to your board > Board Settings > Working days - Change the region from System default to the region you want to…

Hello Nicola, Per your tags, I believe you are using JIRA and JIRA SD in Cloud platform, is it correct? If that's the case, the first approach you want can be done by using the JIRA Service Desk Automation feature. These would be the specific steps: 1 - Navigate to your JIRA SD project > Project Settings > Automation >…

Hello Ian, Welcome to Atlassian community! Unfortunately, there isn't a way to define what users are related to which roles on all projects at once, but you add your Admin group to the "Manage Sprints" permissions directly in the permission scheme, so all your admins will have this permission on all the projects related to…

Hello @Ilaria Indeed, JIRA Service Desk does not have the functionality to restrict comments per project roles or groups, but only "internal comments" or "answer the customer". We have a feature request to add this functionality for Jira SD: - Adding Comments - more comment visibility options instead of just being…

You are welcome, Divya! Have a nice day. :)

Hello Kalyani, Actually, the ability to add other watchers in the New Jira UI was implemented in February of this year: - Allow to add other users as Watchers and see the Watcher List in the New Issue View If you are also looking for this feature, please refer to the steps described below to use it.

Hello @Divya Krishnan Welcome to Atlassian Community! You can add other users as watchers in the new issue view by performing the steps below: - Click on the watcher icon - Click on + Add Watchers Just make sure you have the following permissions to add other users: 1 - Manage Watchers Permission - Logged as the project…

You are welcome, Ihor. Have a nice day. :)

Hello Yvonne, Thank you for confirming. This is the workaround I was able to achieve with your scenario: 1 - I added a new status in the workflow (Resolved) and mapped it in the Done column of the board, together with the "Done" status 2 - I bulk moved all the issues in the "Done" status to "Resolved" 3 - Then, I moved the…

Hello Ingmar, Thank you for reaching out. Indeed, the issue navigator of JIRA is not able to identify/render custom field options when it has the umlaut character. We have reported this problem as a bug here: Issue Navigator throws error when field with values containing Umlaut character is selected Feel free to vote and…

Hello Scott, Unfortunately, it is not possible to customize the fields in Story Swimlanes, although we have a feature request to allow this functionality: - Ability to configure fields to be displayed on story swimlanes Feel free to vote and watch the suggestion to increase its priority and also receive notifications about…

Hello Shiva, Thank you for reaching out. Per your screenshots, I believe that you are seeing this behavior only in a Next-gen project, where Sprints are not being added to the sub-tasks although it works fine for their parents. Is it correct? In fact, we identified this behavior in Next-gen and reported a bug to get it…

Hello Mikael, It is possible to add 2FA protection for all customers that are currently using an Atlassian Account to login in your portal, which you don't need to necessarily add a license to. There are two ways to add an Atlassian Account for your customers: - Ask them to navigate to https://id.atlassian.com/signup and…

Hello Adrian, In fact, the Next-gen template was designed for those users who felt overwhelmed by the complexity of JIRA Classic template and requested a simpler option, straight to the point with fewer options of customization. That being said, It is not possible yet to edit the Card Layout and the fields displayed there,…

You are welcome, Adam. Have a nice day!

You are welcome, Steve! Have a nice day. :)

Hello Ben, Sorry to hear you are facing a problem. Just to confirm we're on the same page here, I believe you are not being able to to create issues using an External user although you have added a default reporter to your e-mail handler. Is it correct? You mentioned that you might be impacted by the behavior…

Hello Adam, We understand how the hotkeys shortcuts are required features to save time when editing issues. In fact, our development team is currently working to get it added in the New issue view. This is the feature request opened to get it implemented in the new view: - Hotkeys don't work with Jira New Issue View Feel…

Hello Steve, I believe the "field chooser" you are talking about is the columns displayed in the list view where you can choose which fields you want to Export CSV, like in the screenshot below. Is it correct? To display those fields, you just need to select the List view on the right side of the filter bar: Then, Select…

Hello Yvonne, I did some tests doing the same steps you described to me and I was able to reproduce the problem but under other circumstances. Basically, I believe that the old "done" issues are not being displayed as complete in your report by the following reasons: 1 - When the Sprint was closed, the last status of your…

Hello Lucy, If you are using a Next-gen project, I believe that your done issues are not been considered as done and that's why it is being displayed in your backlog. Next-gen projects understand that an issue is done when its status is mapped in the right-most column of the active board. Could you please check if that's…

Hello Dan, Welcome to Atlassian Community! You can follow the steps below to properly remove your user and invite him again: - Navigate to User management > Find the user > Click in Show Details: - Click at the three dots menu in the top-right of the page > Remove: - Navigate back to the User management screen and invite…