Cannot configure Issue Types in Next Gen Products...any ideas what's wrong?

Question

In "project settings" within a next gen project, I'm currently unable to make any edits to any fields on any issue type. Any time I try to save changes, I receive a alert in Red under the "Description" field that says:

" Already exists. Try another name."

I'm unable to make any edits to this field as JIRA tells me with regards to the Description field that:

"JIRA created this field. You can't: edit its name, remove it, reorder it"

I seem to be stuck in an infinite loop - any idea what might be wrong? I've created and edited custom types in the past, but seem no longer able to do so.

Shalini Padmanabhan · Answer

I am having the exact problem and spent a whole day figuring this out. I too thought of the same solution Nir has suggested, but it gives a warning that data may be lost, so I am scared to do that. I could not add any custom field or edit any changes because of this issue only for a particular project. Please suggest if it is safer to remove the "Description" field from previously created field.(what Nir has done).Sharing the screenshot for reference.

Petter Gonçalves · Answer

Thank you for letting us know what was the root cause of your issue, Nir.

I'm glad to know you were able to solve it, although I was not able to reproduce this scenario in my personal instance.

Have a nice day and don't hesitate to contact us again every time you need.

Nir Yungster · Answer

Hi Petter, I was able to solve the issue. It seems as though there was a "previously created field" named "Description" which was the source of the problem. Even though it wasn't added to the Issue Types I was editing, it existing at all was a problem. Once i removed that from the list of available previously created fields, I was once again able to edit the various other fields.