Petter Gonçalves Atlassian Team

Hello @[deleted] The smart value {{issue.Organizations.first.name}} works just fine, however, please note that this smart value is related to Jira automation available on the Cloud version of Jira, as it's tagged in this question. I'm not sure if I completely understood what you are trying to achieve, but this smart value…

Hello @Moritz Müller Thank you for reaching out. The instructions provided by @Sramanth Pandeti are correct, however, the inbuilt organization field can not be displayed in the create issue screen when using the internal UI. In fact, the organization field was created to allow the sharing of tickets between customers of…

Hello @Aggeliki Rabaouni . netzkern Thank you for providing us with a detailed description of your problems. Analyzing your description, I believe that most of the problems that happened in your migration process are caused due to some ignored preparation steps required for the migration. The first one that I could clearly…

Hey @[deleted] I'm afraid Jira Server/Data Center does not have the functionality to require a field to be filled in a specific transition as you need without using the mentioned plugin. We even had a feature request to include JSU functionalities as an inbuilt feature of Jira, however, it was decided by the responsible…

Hello @Boyan Angelov _Nemetschek Bulgaria_ Thank you for reaching out. The behavior you're facing is indeed a bug in Jira Service desk Application. We've reported this problem with our PMs in the link below: Select list custom field options are truncated in customer portal Feel free to vote and watch the bug to increase…

Hello @Manuel Kübler, Thank you for reaching out. Per your description, I understand that you would like to bulk assign all the issues from the user "Support" to your user "Manuel Kübler". Can you please confirm if you have already migrated your Jira Server to Cloud or you are looking to do this bulk assign before the…

Hello @Brian Lockington Thank you for your screenshot. I see that the gadget you are pointing to is not the inbuilt Two Dimensional Filter Statistic Gadget in Jira, but a different gadget provided by the third-party app Quick Filters for Jira Dashboards. Since this is a third-party functionality, we suggest contacting the…

Hello @Aggeliki Rabaouni . netzkern Welcome to the Atlassian Community. Sorry to hear you've faced problems with the migration to Cloud. In order to help you better understand and solve the problems you are currently facing, could you please give us a detailed description of each lack derived from the cloud move that is…

Hello @Anushka Godse Welcome to the Atlassian Community! Per your description, I understand that you would like to automatically edit the custom field to a specific value when its related Pull Request is merged. Have I understood it properly? I see that your question is flagged as Jira Cloud. Can you confirm if you are…

Hello @Nick Read The error returned to you has the same root cause as the one described by LeRon before: The email sent from "service.desk@examplecustomer.com" is being configured with the header Auto-Submitted: auto-generated, so it's being filtered by the email handlers of Jira. This is a security approach to avoid spam…

Hello @[deleted] Are you using Jira Cloud? The steps above are only related to Jira Cloud, as it's flagged in the question. If you are using Jira Server, you will need the add-on JSU Automation Suite for Jira Workflows to make that happen. For more details, you can check the article below: Make custom fields required in a…

Hello @Soumya Djefel You can ensure the rule runs only once for your issues by adding a custom field to identify those issues and create a condition in your automation rule. These would be the exact steps: * Create a custom field to identify the issues that were already updated by the rule. This can be a text field. * Keep…

Hello @Bill Latham, The option to flag a new option without excluding the previous flagged options from a user picker field can be selected if you select to copy the field from another field, as in the example above: If you plan to add it without copying from other field, you can use the advanced field editing as described…

Hello @Brian Lockington Welcome to the Atlassian Community! There is no "Status category" field to be selected in the axis of the 2-dimensional filter statistics gadget. If you see this option, you might be referring to either the single "status" options or a created custom field, which is not related to the status…

Hello @[deleted] The behavior above is expected, as the Epix link field is not filled for Next-gen projects. To display the Epic related to the issues in the issue navigator for Next-gen project, you must use the column "Parent": Can you confirm if that worked for you?

Hello @Priyanka Agrawal Thank you for reaching out. Per your description, I understand that when you transition your issues from the status "Build" to "Test" and it's not the first time, you want the automation rules configured for that transition to not be triggered. Is that correct? Can you please confirm if you are…

@Randall Najera You can see the % of the progress in each Epic by checking the Epic panel at the left side of your board (Backlog view) and dragging your mouse to the progress bar, as displayed in the screenshot below: Is that the feature you are looking for? For more details about that feature, check the section "Managing…

Hello @[deleted] Welcome to the Atlassian Community! The Epic link field is an inbuilt field created to set the connection between Epics and Tasks of Classic projects. I see the screenshot you sent is related to a Next-gen project where the Epic connections are created in a different way, not using the Epic link field.…

Hello @Nawras Espel Welcome to the Atlassian Community! Can you confirm if you are able to access Jira from a different machine on a different internet network? I ask the question above because the error you are facing is usually caused by a firewall or proxy settings blocking Atlassian Domains. Please, check with your…

Hello @[deleted] Welcome to the Atlassian Community! Unfortunately, The wiki-style renderer of Jira application can not be configured with the Gherkin syntax code to highlight the code in the way you want. We have the following feature request to get this implemented in Jira renderers: Include Gherkin (Cucumber) Syntax…

Hello @Karen Mesrobian Welcome to the Atlassian Community! Unfortunately, Jira UI does not have the functionality to bulk remove links from Confluence pages a specific issue. We have the following feature request created to implement this possibility: Create way to bulk-remove links of a specific link-type Feel free to…

You are welcome @Miyoung Mary Kim Have a nice week ahead. 

Hello @Randall Najera Could you please describe to us what this column would display exactly? Would it be the percentage of resolved tasks? There are other reports that may provide you with the information you need, as the Burndown chart or the Sprint report. Can you give us more details of what is your final goal so we…

Hello @Lester W Thank you for reaching out. I would like to mention that this question is about a different behavior from the one you mentioned: This question is about the appearance of unrelated Sprints in the project board itself (Backlog and Kanban), while the behavior mentioned by you is about the Sprint field…

Hello @Critter Critter Welcome to the Atlassian Community! Checking the official page of Jira Mac app, it points out that the macOS Catalina is required to use the App, so I believe a new version for macOS Big Sur 11.0 was not released yet, which is expected as the new release of the OS is still on its beta version.…

Hello @Stian Ertvåg Welcome to the Atlassian Community! Per your description, I understand that you would like to configure your user provisioning from an active directory in your Jira Cloud site, including the existing Cloud users with the same email address to the active directory you have. Is that correct? The answer to…

You are welcome @Margaret Winward Have a nice weekend. :)

Hello @Miyoung Mary Kim I'm glad that we were able to help you. Please, let us know if the rule provided above didn't work for you.

Hello @Miyoung Mary Kim I believe you are using a Next-gen project. Is that correct? If that's the case, I believe the project Automation must be displayed under the Apps menu: Can you confirm that?

Hello @Margaret Winward As displayed in the rule audit log, the JQL query you added didn't return any issues that were updated after the last time this rule was executed. This mean two possible reasons: * Your JQL query is not returning any issues at all. To check this, click on Filters at the header of your Jira page…