Petter Gonçalves Atlassian Team

Hello @Randall Najera Welcome to the Atlassian Community! Can you please provide us with a screenshot of the message the system is returning to you so we can better understand what you are trying to achieve? Checking the Epic report in my test site, there is not a "Task Progress" column in the view: That being said, can…

Hello @Shah Baloch The behavior you're facing is expected in Jira Application. The filter subscription will always send the email with the fields selected by the own subscriber. We have a feature request to change this behavior and allow you to define which fields should be sent in the email: Filter subscription should…

Hello @Adina Waldmann The bulk edit of managed accounts can be done by using REST API calls, as pointed out in the feature request below: Bulk Edit Atlassian Accounts in a Cloud Instance The Organizations API is available to list all the managed accounts in your Organization. You can use this to enumerate the…

Hello @SkillUp Jira Thank you for reaching out. Additionally to @Chris Buzon suggestion, please try the steps below as well: * Check if your board is configured with any swimlanes under board settings > Swimlanes. Some swimlanes can hide issues from the board, so select "No swimlanes" and check if the problem still…

Hello @Lars Stuber The username parameter was deprecated from Jira REST API due to the GDPR implementation: Deprecation notice and migration guide for major changes to Jira Cloud REST APIs to improve user privacy That being said, you must use the AccountId or email parameters to properly return the users, as mentioned in…

Hello @Darren Fairweather Welcome to the Atlassian Community! I believe the best way to transition your issues from a Next-gen to a Classic board keeping the custom fields would be by exporting and importing the next-gen issues to a Classic project using CSV format. These would be the steps: * Export your Next-gen issues…

Hello @Tony Marciante Thank you for reaching out. Per your description, I understand that you would like to share some cards of your Jira Scrum/Kanban boards externally to non-licensed users. Is that correct? Unfortunately, the Scrum/Kanban board of Jira software is a feature that can only be accessed by licensed users. We…

Hello @Miguel Angel Garcia de Soria Romero Thank you for reaching out. Per your description, I understand that you would like to sync your cloned issue status. In other words, when a cloned issue is transitioned, the other one should be transitioned to the same status. Is that correct? You can achieve that by using Jira…

Hello @Alireza Panahi Just as mentioned by @Manon Soubies-Camy, {{triggerIssue.status}} should work for you. Additionally, you don't need the following condition: Even if the issue does not match the condition above, the outcome would not cause any difference in the automation result. Basically, the rule below should…

Hello @Margaret Winward Thank you for reaching out. Per your description and rule, I understand that your final goal would be to create an automation rule that creates two new tasks for each existing task that has reached its due date. Is that correct? Based on that assumption, I'll try to properly answer your questions…

Hello @Miyoung Mary Kim Thank you for reaching out. By the screenshot you provided, I believe you are using the default Service desk automation, however, the smart value you are trying to add {{now.plusBusinessDays()}} is a feature of Jira automation, so it will not work there. You can check below the main differences…

Hello @Jamie Frogale Thank you for reaching out. Per your description, I understand that you would like to allow your customers to mention other customers on your site. Is that correct? Unfortunately, customers or request participants can not be mentioned in Jira issues, unless those users have permission to browse the…

Hello @martin.phillpot Welcome to the Atlassian Community! Per your description and tags in your question, I believe you are using a Jira service desk project and adding customers to properly create tickets through email. Is that correct? If that's correct, I suggest the following steps to properly troubleshoot why some…

Hello @Nathan Scott Welcome to the Atlassian Community! The REST API that you are running above does not return the transitions of a specific issue type, but the transitions of a Request type. By default, "incidents" is related to an issue type. Can you confirm if that's the case? You can check the difference between both…

Hello @Rich Ke Thank you for reaching out. Analyzing your request and the text displayed in the documentation, I can confirm that the order of the topics in the documentation is not correct. The syntax [~accountid:{{assignee.accountId}}] only works to properly mention users in Jira issues, not in the slack messages. Thank…

Hello @Wenjing Xu Thank you for reaching out. Per your description, it seems that the triggers are not properly working only for a single workflow on your site, is that correct? can you confirm if there are any other projects/workflows where the triggers are properly working? The documentation you are following is the…

Hello @avallet Welcome to the Atlassian Community! Per your description, I understand that you subscribed to a Jira core license (Server) and now you would like to change the owner of that license to a different account/user. Is that correct? you can do it by changing the billing contact of your product under…

Hello @Anthony Ross Welcome to the Atlassian Community! Unfortunately, the possibility to auto-select fields to match the filter conditions when creating issues from the inline option in the board backlog does not exist at this moment, however, we agree that this would be a very useful feature. That being said, we created…

Hello @Joshua Weis Welcome to the Atlassian Community! Per your description, I understand that you would like to display in a Confluence page only a specific text part of the description field in your issues, filtering it by using a JQL query. Is that correct? JQL queries can be used to return whole issues that match a…

Hello @Michael Lichtenstein Thank you for reaching out. Per your description, I understand that your Epics are added with two custom fields (Start and end date) which you would like to be automatically filled with the fix version start and end date respectively when a fix version is added to the Epics. Is that correct? The…

Hello @Alex Luckjanov Welcome to the Atlassian Community! I saw that the documentation you linked is related to Scrum boards, not Kanban boards. In Scrum boards, you can select in which field the estimation of the board will be based (Under board settings > Estimation). That being said, if you select the estimation to be…

Hello @Érico Lima de Menezes Thank you for your details. Per your screenshot, you are looking for an option to export the Gantt chart format provided by the advanced roadmaps feature in Jira application. Unfortunately, we don't have an option to export this chart to CSV or PDF today using the new planning interface,…

@leander_huth @Sara Ford Thank you very much for the details provided. I followed the same configuration steps that you mentioned and I was able to properly reproduce the problem, so I reported a new bug to properly fix this behavior: Custom Text fields not getting updating with the inline edit in the old issue view Feel…

Hello @Stephen "Be a Performance Bear" Lloyd Thank you for the clarification. Unfortunately, I was not able to reproduce your problem or find any existing bugs about it, so I'm afraid you might be facing a problem in your browser or even a new bug. In fact, if I move the mouse to the most left column where the list of…

Hello @Lina Johanna Quintero Prada Thank you for reaching out. Per your description, I understand that you would like to know how you can configure a Security scheme to properly restrict some issues to specific users/groups in your Jira site. Is that correct? Basically, a security scheme its where you set security levels…

Hello @Phyllis Zhu Thank you for reaching out. Per your description, I understand that when you are using Basic search and click to switch between the available filters in the left menu, the search bar and issues returned are not getting updated. Did I understand that correctly? If that's the problem, please provide us…

Hello @Stephen "Be a Performance Bear" Lloyd Thank you for reaching out. By the description of the error, I believe you might be facing a known bug with Jira application: Scroll bar does not allow the user to access all issues in issues search As you can see in the bug description, some users using the Chrome browser can…

Hello @Vijayshree Gupta Welcome to the Atlassian Community! Unfortunately, Jira does not have a ready-to-use functionality that provides you with a milestone where you can add values like "-7d" to set your due date, however, you can achieve something similar by using Smart values in Jira automation. Allow me to give you a…

Hello @Érico Lima de Menezes Thank you for reaching out. In order to better understand your issue and properly help you, please provide us with the following information: * Can you please better describe to us what do you mean by "Jira Plan module"? Can you provide us with a screenshot of the feature you are talking about?…

Hello @Rajesh Konda Thank you for reaching out. Unfortunately, Jira does not have a query to return the issues that didn't receive a comment from a user in a specific group and in a specific time range. We have the following feature request to get this implemented: Search for Comment Date/author through JQL Feel free to…