We are inviting a small group of customers to join a closed early-access experiment for a new, AI-powered way to understand the interactions employees have with their service team.
Experience measurement matters because meeting technical SLAs doesn't guarantee success, measuring actual user satisfaction and friction reveals whether your services truly empower people to effectively resolve issues.
What insights you'll generate
With Rovo you’ll generate an Experience Insights report based on a sample of work items. The report is designed to help you surface service and process experience themes that shape the employee experience and recommendations to help resolve common bottlenecks across your service desk.
What participation involves
This is a collaborative program so participating teams will:
- choose one or more high-volume, repeatable employee-service request types
- generate a report and share what feels representative, surprising, missing or untrustworthy
- tell us whether the findings led to a service-improvement action or a different prioritisation decision
- join a closing feedback interview
Who we are looking for
This program is best suited for Jira Service Management Premium or Enterprise customers who have:
- An active employee service project, such as HR onboarding, IT service desk, or facilities.
- A high volume of repeatable requests.
- A designated service owner or team lead who can review findings and provide feedback.
Express your interest now
We look forward to partnering with you, to register interest, please sign up.
Thanks,
Gemma Aldrich
Senior Product Manager, Jira Service Management
