When I export all issues to CSV, column for request type is not showing correct names, it is showing some kind of an id...
As shown on the picture, on the left is how it can bee seen in JIRA, and on the left from excel.
Hello @Andrej Kavcic,
This is indeed a known issue, "Customer Request type" field get encoded when exported to CSV:
As far as I know, there isn't any workaround (except for manually matching each code with the actual name and use Excel to replace each occurrence). You should vote for this bug to show you're impacted and watch it to be updated.
Hope this helps!
- Manon
Hey Andrej,
This is indeed a bug being tracked here:
You may follow the workaround to get the corresponding request type names from the database.
I hope this information helps.
Best,
Andy
You were faster Manon
But I didn't see the Server workaround! unfortunately it looks like Andrej is on Cloud so he'll have to do it manually
Thanks guys, much appreciated.
Since you're on Cloud, in case you'd like to get the information from the database as per the workaround in JSDSERVER-4520, you may want to contact our Cloud Support team and request the output of the SQL query. The team should be able to help you with that.
Besides, kindly take note some other Service Desk fields are also affected:
Last, but not least, would you mind marking Manon's answer as the right one by clicking the button on the left of the Vote button! That would help those other users looking for the same answer (both now and in the future).
Cheers,
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