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Error: Failed to fetch the resource from "https://Tide.atlassian.net/rest/api/latest/issue/C

sandeep_z375fa

i am facing this issue when i connect jira with teamcity . the team city server is previous one and they integrated it wioth jira with few projects . recently i have created new project and when i try to integrate it i am facing this kind of issue

Error: Failed to fetch the resource from "https://Tide.atlassian.net/rest/api/latest/issue/CD-38", HTTP response code: 404 (Not Found)

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Marc -Devoteam-

HI @sandeep

Welcome to the community.

Does the issue CD-38 exits, relating to the error it doesn't or you or the user executing the API doesn't have access to the project the issue resides in.

sandeep_z375fa

issue CD-38 it exits but when i try to access same issue with differnt project in teamcity the test connection is successfull

Marc -Devoteam-

Hi @sandeep

Look at the permission differences on the projects. It's, regarding your respons definitely a permission issue

sandeep_z375fa

Both are same projects when i integrating in team city i am using differnt project while coming to jira its same.

the main issue is before they configured with jira successful when i try to integrate it now i am facing 404 issue get me better solution.

Marc -Devoteam-

Is the error related to Jira or Teamcity.

In Jira it can only be permission related

Are the permissions right in Teamcity, as you mention the Jira projects are the same. Has there been any special user for Teamcity created that isc used that hasn't got the correct permissions

How are you loggin in to Jira via this call?

Are you using username and password, this won't work anymore, only username and api token is allowed.

See documentation here: https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/

sandeep_z375fa

Screenshot 2024-07-23 155343.png

sandeep_z375fa

by using this they previously configured can u see in place of api token and cloud secret
they used password or encoded can you let me know on this

Marc -Devoteam-

Hi @sandeep

No we can't see this.

It could be needed to be configured in Teamcity on a certain level, or maybe for each project.

You should contact your admins and go over the setup, this because the current user and related token don't have access to Jira

Thats why there is a 404

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