Edit Summary field w/multiple custom field smart tags

Question

I'm working on setting up an automation where, when issue created, if forms attached, using a specific form, then: edit issue fields Summary.

I have about 7 fields I'd like to incorporate and I can't quite seem to get it to work.

My goal is for it to pull the information from the fields. They are all different formats, some text, some from check boxes, some drop downs. I have only managed to get it to pull 'priority' but only in he number code so 'Medium' was '3' on the field.

Is it possible to do this with smart values and separated by cbars? |

I had the input in a similar manner as follows:

{{issue.Summary}} | {{issue.Priority}} | {{issue.Device}} | {{issue.Jurisdiction}} | {{issue.Environment}}

Bill Sheboy · Answer

Hi @Ceil Francisco -- Welcome to the Atlassian Community!

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

The different field types have different attributes for the smart values.  For example, a field like Priority has several such as:

{{issue.priority.id}} is the internal identifier for the selected value
{{issue.priority.name}} is the displayed text for the selected value
{{issue.priority.iconUrl}} is the URL to the icon for the selected value

Text fields just have the field, such as:

To learn what is available in rules, and see examples of values they contain, please try this how-to article: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

This how-to will also show the correct smart value (and custom field id) for your issue fields.  Note that smart values are name, spacing, and case-sensitive, and they do not always match the displayed field name on the views.

Kind regards,
Bill