Dear all,
We have a need to send by email all issue comments list in the email body.
how to do that from automation rule ?
regards
Hi @serge calderara ,
you can use the smart value {{issue.comments}} to pull all comments or {{issue.comments.last}} to pull the most recent comment. You simply add that to the body of the email. With that said when do you want to trigger this and are there any conditions?
@Jack Brickey , that works thanks
but is there a way to get only All comments from "Reply to customer" tab ?
Hi @serge calderara , so is this Jira or Jira Service Management? I am unaware of internal/public comment properties in Jira. Regardless, there is a reference to internal comment properties in the documentation but I have not attempted pulling the value/data of only public comments. I have used in conditions.
can I see the full code?
@Amr Selem , I don't understand your request. What code?
still the same empt mail
You need to insert the JQl query in the rule to include the project name, otherwise the email will be blank @Amr Selem
I don't think Jira is capable of summarising all comments into one summary. The tests I have done results in what @Jack Brickey said, in that for every issue found an email will be sent. Annoyingly this is not what I need...
I wish Atlassian could just sort out these basic functions for automations...
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