Redirect Customer Portal URL to new URL (New Request Type with new issue type)

Question

I have set up an Customer Portal form for certain Request Type but it has wrong issue type (change) value. Since issue type can't be edited in already used Request Type, then I want to create new one with another issue type (Service Request) and disable or delete the old one.

I have several documents, that has the old Customer Portal link. Can I redirect the wrong URL to the new one so I wouldn't have to edit documents manually? Is there any way to do it without plugins?

Alex Koxaras -Relational- · Accepted Answer

Hi @Kerli Loopman

Can't really see the reason to do that, since the customer portal is on a specific address e.g.:

https://yourdomain.atlassian.net/servicedesk/customer/portal/portal_number

But what you want to do is to provide to your customer the new Request Type link e.g.:

https://yourdomain.atlassian.net/servicedesk/customer/portal/portal_number/group/group_number/create/request_type_number

Correct? If that is the case, I think that it's not possible on Jira Cloud. You would have that option on Jira Server/DC, since the instance is hosted on own servers.

Pramodh M · Accepted Answer

Hi @Kerli Loopman

As saide by @Alex Koxaras -Relational- this option is not available in Cloud

In case of DC, you would have an option to redirect the URL through proxy redirect option

Thanks,

Pramodh