Email request rejected by SD auto reply filter even though customer is whitelisted

Question

Hi,

We are using the cloud version of JIRA service management. Our client sends us tickets through their ticket management system, so we don't have to log on a VPN to always monitor tickets.

The client is whitelisted with their mail support@support.com. Still their mails are being rejected by the SD auto reply filter.

I also tried removing the client and allowing anyone to send a ticket to the project but this is still being rejected.

Does anyone know a solution to this problem?

Jack Brickey · Accepted Answer

Hi @Nilsen_ Kim , it sounds like you have followed the instructions found in this issue - JSDCLOUD-1924 but are still having issues. Is that accurate?