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Cloning issues to another project don't appear in the backlog

Thembisa Ndlamlenze

Hi there

I am cloning issues that have been approved for development from Jira service management to a Jira software project, the issues are successfully cloned but don't appear in the backlog. Please help

Accepted answers

John Funk

Hi Thembisa,

What is the status of the new card?

All comments

John Funk

Hi Thembisa,

What is the status of the new card?

Thembisa Ndlamlenze

Hi John

It's 'to-do'

John Funk

You need to look at the Board Settings for the new project to see if the To Do status is mapped to the Backlog column for the board settings.

Thembisa Ndlamlenze

Yes it is mapped, that's why I'm so confused

John Funk

So maybe it is something with the Filter for that board that is excluding the card. Check Board Settings > General > Filter query to see what the filter is showing.

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