With no changes to my notification settings I noticed I have stopped receiving emails when mentioned on tickets I am watching. I suspect I'm on the suppression list mentioned in other questions here.
These are the related questions:
- https://community.atlassian.com/t5/Bitbucket-questions/I-stopped-receiving-bitbucket-email-notifications/qaq-p/1088558
- https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-emails-of-pull-requests/qaq-p/1350499
Could anybody please investigate following email: [Removed]?
Hello Kirby,
Thank you for reaching out to Atlassian Community!
Checking your email on our tools, I found a bounce that it's probably the cause you are not receiving notifications:
550 5.1.1 Requested action not taken: mailbox unavailable
I removed the bounce and it should work now.
Please, take your time to test and let us know how it goes.
Regards,Angélica
@Angélica Luz I am no longer receiving bitbucket emails. Am I on the bounce list again?
I was able to receive bitbucket notification emails today. Thank you @Angélica Luz
Hello @Kirby Bryant,
Yes, there was a bounce and it was related to the same error:
I removed the bounce and you should receive notifications again.
If you face any issue, please let us know.
Thank you @Angélica Luz it is working again.
Yes, and the bounce was related to the same error:
I also removed bounces for four emails of the same domain, so if someone else was facing issues, it should work now.
@Angélica Luz Thank you!
@Angélica Luz I think I'm back on the list
Hey @Kirby Bryant,
There was a bounce again due to the same error.
Can you check with your IT manager if our IPs and domains are whitelisted?
Since the error is related to mailbox unavailable, I'm not sure if it could resolve, but it's always good to whitelist the domains and IPs to make sure Cloud products will work as expected:
- Atlassian cloud IP ranges and domains
- What are the IP addresses to configure a corporate firewall?
@Angélica Luz Hi I have the same problem. I cannot receive from Confluence and Jira from March 2ed. Please help me to resolve this problem.
Hello @tongdandan,
Welcome to the Atlassian Community!
There was a bounce on your email due to the following reason:
550: 550 Mailbox unavailable or access denied
I removed it and the notifications should work now.
Kind regards,Angélica
@Angélica Luz Thank you so much, I can receive the notification now. Thanks again.
Hello. I have the same problem of not getting emails from Confluence and Jira from April 29th or so.
Could you please help me resolve this problem. Thank You!
Hello! I am not receiving any bitbucket emails. My email is [Removed by moderators]
Kind regards,
Fermin
Hello Fermin,
Welcome to Community!
There were two bounces on your email address:
550: 550-5.2.1 The email account that you tried to reach is disabled. Learn more at 550 5.2.1 https://support.google.com/mail/?p=Disabled... - gsmtp
Both were removed and the notifications should work now.
Hello. I have the issue again of not getting emails from Confluence and Jira
Hello @Steve Brewer,
There was a bounce due to the same error:
550: 550 5.1.1 Requested action not taken: mailbox unavailable
I removed it and it should work normally now
Hello @Angélica Luz I suddenly stopped receiving JIRA notifications on my mail despite being the watcher/assignee. All other watchers are receiving mails just fine.Can you please help resolve this issue ? Thanks in advance.
It's resolved.
Hi @Angélica Luz , looks like I am no longer receiving emails again. Am I back on the bounce list?
Thanks,
Kirby
@Angélica Luz Is it possible for this to affect just 1 person and not everyone in the application? I am having the same issue as others here, but because no one else using the application is, they feel like it is an outlook issue. I have attached my question here
Hi, I recently stopped receiving notifications fro... (atlassian.com)
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