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Jira Service Desk and ticket editing

larias

I'm using Jira service desk and would like to know if an external client can edit a ticket once its been submitted. ie can they edit the description, urgency field etc.. Thanks.

Accepted answers

John Funk

Hi @larias - No, only Service Desk Agents can edit a ticket once it has been created.

All comments

John Funk

Hi @larias - No, only Service Desk Agents can edit a ticket once it has been created.

larias

Thanks again John!!

John Funk

You're welcome. :-)

larias

Hi John - I have another question regarding Jira Service Desk. I would like to populate the organization field on all issue types when they get created. Can this be done? Thanks.

John Funk

I have not tried that before, but you could probably setup an Automation For Jira rule to Edit the issue and populate the field when an Issue is Created.

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