Can't close issues in JIRA.

l_analbers

Dear JIRA-team,

I can't mark my incidents / issues as done. My colleagues gave me all the rights they got but I only see the following options.

Edit Note Assign Progress Start On Hold Administrator

We did remove all my permissions and added them again, but that wasn't the solution.

Anyone can help me with this issue? Thanks.
Luke Analbers

Knut Arne

Hi,

If you are missing the function perform transition to close/resolve issues:

 

Jira comes with a handy Permission helper for administrators that can help them troubleshoot.  Read about the permissions helper here: https://confluence.atlassian.com/adminjiracloud/using-the-permission-helper-868982879.html

If everything looks ok regarding the permissions with the project/issue, maybe there are added some conditions on the transition to Done status in the workflow you are working with that overrides the permission scheme?

You can read about the Workflow conditions here: https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html#Advancedworkflowconfiguration-conditions

Hope this helps in the troubleshooting process.