Trying to set up SSO for Customer only accounts

Reuben Welsh

Hi,

im trying to get SSO running for my customer accounts. 

We are two admins who handle the support for  ~50 internal users. Ive got SSO Azure setup and it works fine for us with a license, but when invite a a new user they are forced to set up and account with a password?
I dont want them to have to set up an account, i want to pre-create all of them and have a link in our intranet to set up an account.

I can only get this to work if i license them, but having 50 licenses turns out pretty expensive. Am i trying to do something unsupported

If i add the user as an atlassian account without a license they can get sso straight away but they cannot access the servicedesk portal to create an account.

Am i doing something wrong or am i missing a setting?

Angélica Luz

Hello Reuben,

Thank you for getting in touch with Atlassian Community!
Currently, it's not possible to set SSO for customers to log in on the customer portal. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-630
Please, click on vote and watch to receive updates about the feature.

If I add the user as an Atlassian account without a license they can get sso straight away but they cannot access the servicedesk portal to create an account.

They won't be able to create their customer account in the customer portal or use the SSO to log in on myinstance.atlassian.net/servicedesk/customer/portals, but you can try adding them manually to the project on the customers' page and then ask them to log in:

 
As they don't have a license, after they log in on myinstance.atlassian.net they should be redirected to the customer portal.
Just to clarify:
If they need to log in using SSO, they must use the link: myinstance.atlassian.net
If they will not use SSO, they must  use: myinstance.atlassian.net/servicedesk/customer/portals

Regards,
Angélica