Paste image from clipboard / attach Image - broken again

Andrew Schembri

This seems to happen every few months, but in different ways. Usually I can work around it (e.g. by pasting when editing an existing issue rather than the create issue dialog), but this time cannot get it to work anywhere.

 

Have already tried using Incognito Mode, to no avail. Chrome is up to date.

When looking in the DevTools, keeps getting a 401 Unauthorized response to the second call to "/upload/{guid}/chunks" i.e. the "PUT" (the first call uses the "options" method)

 

Edit: OMG, I can't even upload the image as a file! Same issue.

 

response from chunks calls:

{"error":{"code":"Unauthorized","title":"Authorization header is missing or invalid"}}

 

 

Earl McCutcheon

Hi Andrew,

The error is hitting a failure on the PUT for the api.media value at media-api.atlassian.io/upload  this indicates a block in the network settings for the Cloud file storage and data transfer domains used to the Cloud based domains:

• Additional Details on this can be seen here

Check out this previous post as well where another user hit this same error:

• https://community.atlassian.com/t5/Jira-questions/Issue-uploading-attachments-to-JIRA-tickets/qaq-p/661232

It this particular case it turned out to be the configurations on a Symantec Bluecoat network proxy stripping the auth header on PUT and POST commands, adding the the atlassian.io range to the network whitelist corrected the error.

I would recommend adding all of the following ranges to your network settings as covered in the documentation above as any being blocked could cause connectivity issues to Jira Cloud from within the network:

https://*.atl-paas.net
https://*.atlassian.com
https://*.atlassian.io
https://*.atlassian.net
https://*.jira.com
https://ajax.googleapis.com
https://cdnjs.cloudflare.com

Please check this out and let us know how it goes.

Regards,
Earl