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I still can't change names, Suggesting changes does not work

Frederic Worm_ipikrq

How can this still be a thing? Atlassian Customers want this for years now.

My company has Jira and Confluence. Our department manges these accounts. People put in wrong names. We can't change them on our own. We have to beg everyone to put in their right names in a company system. So annoying.

No you have this "suggest changes" feature. It dosn't even work. When I suggest a change as site admin i get "Something went wrong". What kind of error message is that?

Atlassian tools are not cheap. How can this be? If this dosn't change soon I will suggest to change our tools with the next opportunity because after all this years this detail get's too annoying...

Yes, I know. Atlassian made it that way that the company dosn't own the employees accounts because they want people to use many atlassian services. But this change is selfish. The company pays per user. So I want the right to keep the data clean.

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Nic Brough -Adaptavist-

Atlassian (Cloud) accounts do not belong to you, they belong to the user, so if the details are wrong on any account, it is up to the user to correct them. It has to be this way, otherwise you're opening your system to undesirable change. If I am an admin on a system that has a user that is also on yours, and I changed their name to "Slartibartfast" because that's what I wanted, then you would have to accept that in your system. That's plainly wrong. And, frankly, illegal in many places.
To "fix" this, either educate your users better, or move to an account system that you own, then you can impose whatever names you want on your users - google or a directory brought in via Atlassian Access.

Frederic Worm_ipikrq

Ticket Systems and Knowledge Bases are not a private social media plattform where there is a benefit if I log in with Google or a central Atlassian Account.

First: Employees make mistakes. They put in pseudonyms or wrong names. Other employees complain because they don't know who entered this ticket or who is working on it. So I have to make sure every employee puts in her/his correct name. In the past I could just correct it. Now I have to beg for it on a monthly basis.

Second and more important:
If I use software as a service I give trust the service company in this case atlassian. I have to trust that their software and servers are secure. This is ok. But they opened it it other companies with this new account system. I don't know which google empyees have the power to use the account system to login as another user. I am talking not about privacy! As I mentioned before this is not a social media plattform or b2c service. I am talking about systems full of company secrets!

No, If Atlassian dosn't give us control over the users back I will move our company tools to another service at the next opportunity. Because this is a no go. I saw posts on this topic from many people going over years now and it's always the same wrong answer like the one you gave, that people have to understand that the user accounts don't belong to the company. Why is that? It wasn't that way in the past...

Frederic Worm_ipikrq

Still my main question remains. There is a suggest feature. Why does it give an error? Why isn't there a correct error message?
Where can I find out what is wrong?

Nic Brough -Adaptavist-

>Why is it always the same wrong argument?

There's no "wrong argument", there's a correct description of how it works and why.

>Why do the accounts not belong to me?

Because you chose to use a system that uses accounts that belong to the account holders.

>Why did Atlassian change this without asking it's customers?

They did not. When they implemented Atlassian accounts on Cloud, they notified all existing customers well before making the change.

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