No me llegan las notificaciones

Question

Ingrese un correo para que me lleguen las notificaciones a JIRA SERVICE DESK y sigue mandando notificaciones de JIRA@PROMOLOGISTICS.COM.MX

Que debo hacer para que al momento de que los usuarios suban una incidencia me llegue correo al correo que yo deseo

Sergio Esquivel_q635cw · Answer

Hi Angelica

If the ticket have expiration date Atlassian send me remider by email?

Angélica Luz · Answer

Hello Jose,

Thank you for getting in touch with Atlassian Community!
For you to receive emails when a ticket is created, you can add yourself on the event "Issue created" on the notification scheme.
Please, go to the project settings > Notifications > Actions > Edit notifications > Add. On this page, you can add only you to receive the Issue created a notification or also a group, role, for example.
Note that, if the scheme is shared with other projects, you will receive the notification for all projects that you have access.

If you have any other question, please let us know.

Regards,
Angélica