When an automation rule is triggered, my user is the one that runs it. I would like to create a generic user for running these rules as the latter confuses my end-users.
I thought this would be straightforward, but it is not.
Jason,
You can change that.
Service Desk Project->Project Settings->Automation. Then edit Change Default Event user.
Victor
that only allows me to change from "Project default" to "user who triggered the rule" I can't choose a generic account like "Automation"
By default, whoever created the project "runs the rules". However, you can change that.
See topic, Rule Options.
I see that now, thank you for your help Victor.
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