I administered an old version of Jira on-prem for years, but I'm new to doing this in the Cloud version. Yesterday I configured mail processing from an on-prem mailbox and it was working fine. This morning one of the people testing it told me that her e-mails weren't getting processed.
I've narrowed the issue down to the fact that the e-mail address she's sending from was configured as a "portal only customer". I've tested two other addresses:
- send successful e-mail
- create portal only customer with that e-mail
- watch it fail to pick up new e-mails
- delete the portal only customer
- watch it succeed again
This behavior seems backwards to me. If I were automatically creating portal only customers from incoming e-mails, this would make it so they could only ever send one ticket via e-mail (if that). What am I missing?
Thanks,
Chaz
