How to create linked issue from JIRA project to Service Desk

Jose Canelos

We are working with our marketing team who is now using JIRA to manage marketing campaigns. Certain campaigns require translations to be submitted to our team so we can translate the copy. Typically, we handle translations requests through Service Desk. Our marketing team does not want to have to create two tickets and prefers working only in the marketing project in JIRA.

 

Is there an easy way for these users to be able to create a JIRA service desk ticket right from the marketing project to SD? Potentially using the information already created to track translations in the marketing project? 

 

or

 

The other thought is that by adding a comment and "@" the service desk team member, that would automatically create a ticket in SD. This may be a reach but I am looking for any sort of support or suggestions to solve this issue. 

Petter Gonçalves

Hello Jose,

I understand that you would like to automatically create a ticket (Translated) in the Service Desk project right after your Marketing team creates a ticket in their Project, copying the information previously added in the Marketing ticket. Is that correct?

There are few options that you can use to create the ticket on Service Desk and copy the content from the Marketing ticket, however, I'm not aware of any plugin which gives you the functionality to translate the content from a ticket to another.

To create the ticket on Service Desk, I recommend you to use the plugin Automation for JIRA and configure a Rule like the one below, selecting which fields you would like to copy:

Please, let me know if this functionality helps you at least with half of the way, Jose.