Service Desk and Jira Cloud - dual auth question

Esther Strom

We currently are using on-prem installs of Jira and Service Desk, with SD set up to accept tickets via email (our clients are all external.)

We're looking at migrating everything to cloud, but I'm wondering if it's possible to have our Jira Software projects be restricted via dual auth (using Atlassian Access), but allow our SD projects to be outside of SD, so we can use the native portal functionality, rather than creating tickets by email.

 

I did find this article, which mentions using a third-party app called Exalate to sync separate cloud instances, but we're hoping that we wouldn't need separate installs for Software and SD.

Am I hoping for too much?

francis

Hi @Esther Strom_ ACP-JA

(I'm with the team working on Exalate)

You can use Exalate in case you would decide to separate out the JIra Service Desk and the Jira Software.  Exalate would then sync the Jira SD tickets on one instance with the Jira Software issues on the other instance.

 

It is a good question if 2 factor authentication is required for Jira SD customers. 

Looking at the documentation (available here) I find following details

You can only enforce two-step verification on user accounts from your verified domains. Users with accounts that have access to your products, but which are either self-managed, or managed by another domain, and which have not had two-step verification enabled, will continue to be able to log in without using two-step verification. 

 

It looks like that you can enable 2FA for your own domain, and keep normal authentication for all the rest.

 

But of course - the proof of the pudding is in the eating

 

Francis