when Non-Jira user creating a ticket, Reporter getting a mail,but created person not getting a mail

Madhu Reddy_u009vn

When non-jira user creating a ticket through email.

Issue is creating.

Reporter is getting a mail regarding Issue Created message.

But Customer is not getting any Confirmation message.

Please Suggest the configuration.

Moses Thomas_08kyb0

@Madhu ReddyPlease see how  to configure JSD notifications   for cloud.

Configuring service desk notifications

 

Best!