When do i want licensed users in Jira Service desk ?

Question

I have added users in JSD without application access.

Added that users in project roles, groups, Security levels.

Now i am unable to create mail tickets through That users.[ It is saying that you must have application access to create mail tickets.

Do i need Licensed users or any other Suggested way to Come out and create mail tickets.

Thanks in advance.

Madhu Reddy_u009vn · Answer

See, Let me explain my Requirement first.

I am using Jira Service Desk.

Accessed Incoming mail through Email Requests.

When customer creates a ticket, Ticket got created. Reply mail sent to the customer notifying that your ticket created.

And Automatically customer is added into Users list[ Non-licensed ], Customers list.

Then after i am not able to create tickets through mails.

It is saying that you must have application access to create tickets.

Actually i don't want my customer to be added as user. Is there any way to stop him from adding as a customer. (or) Can user without application access create ticket through mail ?

So that he can create tickets through mail.

Thanks

Nic Brough -Adaptavist- · Answer

If a user has no application access, then there is no point adding them to roles and so-on.

They are, at most, customers.  You can enable email from customers in the email channel settings.