When Customer creates a ticket, I want to restrict ticket to group

Madhu Reddy_u009vn

When a customer creates a ticket through email.

I want to restrict him to particular group.

How to achieve this ?

thanks

Vinu_pahcqf

Hi @Madhu Reddy

Welcome to the community!

You can make use of issue security scheme to get this functionality.

You can set set in a post function in the create transition to update the security level and that should get your issue restricted.

For more info --> https://confluence.atlassian.com/adminjiraserver073/configuring-issue-level-security-861253265.html