Customers are not receiving a reply mail

Question

I have added Incoming mail.

When my customers sends a mail to that gmail, ticket is creating but they[Customers] are not getting any updates like issue created, issue commented.. etc

Note : All my Customer Notifications are in Enable Mode.

Please help me.. Urgent issue

Madhu Reddy_u009vn · Answer

If any one creates a ticket through mail.

he must get a reply mail by notifying that you created ticket! right ?

This is what i'm not getting

Vinu_pahcqf · Answer

Hi @Madhu Reddy

How have you configured your customer on Jira? Like how will Jira know to send a mail to your customer. Is this a user picker or how have you defined this?

Madhu Reddy_u009vn · Answer

@Vinu Yeah

My reporter is getting a issue created, Issue commented mail.

but Customer is not getting a reply mail.