We use a 3rd-party application to create remote issue links in a Jira instance using the Jira REST API. Using the old view, we are able to see the remote issue links under the Linked Issues section, but we do not see them under the analogous section (Issue Links) when using the new issue view (https://confluence.atlassian.com/jiracorecloud/the-new-jira-issue-view-938040503.html). The creation of the remote issue link is logged as History under the Activity section; we can see this using the new view; just not the remote link itself.
Hi Cory,
This issue that you are facing where you can't see the links on the new issue view is a bug:- https://jira.atlassian.com/browse/JRACLOUD-69016This happens for links to articles, websites, documents and other types of links.Please, click on vote and watch to receive updates about the bug.
I have also added the link of this question on the bug so that the developers can reference it if necessary.
Regards,Angélica
Hi @Cory Gibson
As just commented on another thread where you referenced your workaround, it does not seem to be required anymore since the rollout of the "New issue view: Links from third party apps" has been concluded (rollout started 2021-07-26), at least I'm able to submit remote issue links via the REST API again and they indeed show up nicely "grouped by app name alongside other linked content".
The remote issue links API still doesn't seem to be covered completely though, e.g. the link summary remains missing as of today:
Thank you for the detailed response, Angélica. As you suggested, I have clicked on vote and watch.
I see that this has been a known issue since March. Besides through automated emails from changes to the bug, is there any way of knowing when this might be fixed?
We still don't know when this bug will be fixed.For your reference, you can find our policy on how we prioritize bug fixes here.
Angélica, thank you for your help. It's much appreciated.
Hi David,
The bug is that the linked issue does not show as a link in the comment. We have another bug reported related to that, where it shows a link but not the status:- https://jira.atlassian.com/browse/JRACLOUD-69230I see that the documentation that you shared is related to Jira Server, can you test using the API from Cloud?- Create issue link
If what happens on your instance is different, please share a screenshot with us, so we can try to replicate the issue here.
Apologies for dragging this up on an old thread but I'm at a loss with how to resolve this issue, we are finding similar behaviour when creating remote links via the API.
The history shows that the link was added to RemoteIssueLinks but no link shows.
I have added full details here
Hi @Sam Peerless ,
I recently tested the advice given at https://jira.atlassian.com/browse/JRACLOUD-74599?focusedCommentId=2662178&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-2662178. We include the "application.type" value in the API request, but after removing it, we can see the remote issue link in the new issue view. As stated in that issue, the link's summary isn't displayed, but at least the link's title is displayed and has the working URL.
Hey @Cory Gibson
Works a treat! That is perfect thank you, a major headache solved for us there!
@Steffen Opel _Utoolity_ , thank you for the update! That's very helpful.
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