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HTTP Error 500: Internal Server Error

thibault hillmeyer

Hello,

We cannot connect to all our Atlassian account, neither Jira nor Confluence,

It appears that the error is coming from your servers, but when I am going on your status page I don't see anything talking about it...

As it is the tool we are using for all our developers, it is completely bloking our work now...

Could you please inform me of when the issue will be solved.

Thanks you in advance for your reactivity,

Thibault Hillmeyer

Accepted answers

Suren Raj

Hi There,

We're experiencing an incident that is affecting a group of our Cloud customers. This issue is high on our radar, and our engineering team is working actively to resolve the issue.

We sincerely apologize for the inconvenience caused due to this issue.

Please access any of our status pages below and click on *Subscribe* to receive updates about our progress on this incident:

Best Regards,
Suren Raj

All comments

Lewis_Davie

Same here, although our error appears to be a 504: Gateway Time-out.

Дмитрий Тарасов

also get 500 in cloud jira TT

Craig Botha

We were getting a 500:Internal Server Error but it's now a 504: Gateway Time-out. And the status page (https://status.atlassian.com/) isn't responding either!

Manon Soubies-Camy

Hello @thibault hillmeyer,

Same here, there is an outage on Jira and Confluence Cloud:

You can subscribe to updates on status.atlassian.com

- Manon

Janeks Kalniņš

Someone updated Java on the server side?

unknown

That subscribe-option is not working at moment ;-)

Lewis_Davie

It's working, but you have to click 'Subscribe' in the orange box (shown in the screenshot) rather than the big 'Subscribe to Updates' button.

unknown

Ah, thanks Lewis!

Suren Raj

Hi There,

We're experiencing an incident that is affecting a group of our Cloud customers. This issue is high on our radar, and our engineering team is working actively to resolve the issue.

We sincerely apologize for the inconvenience caused due to this issue.

Please access any of our status pages below and click on *Subscribe* to receive updates about our progress on this incident:

Best Regards,
Suren Raj

Lewis_Davie

Thanks for keeping us up to date. Best of luck!

Lewis_Davie

It's back up!

Viveksamuelraj Santhanam

Hi we are facing issue as 500 internal error. Please advise

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