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How to have an email notification sent out to my team members upon a new issue created?

cole_evans

So right now my team has made it very clear that they want email notifications to be sent out to everyone on the team when a new issue is created (it's still a very small team that is ramping up) but so far I have had no success yet in figuring out a way to get this to happen.

Specifically whenever an issue is created they want to be notified. Whether this is a client through the customer service portal or internally created.

I've tried modifying the notifications here but to no success. I literally even specified each and every single user individually and it's still not triggered.

Another thing I tried was to set up some sort of automation for this... But unfortunately there was no option to send it to my team when there is a new issue created...

Any advice on how to set this up would be EXTREMELY appreciated!

Best regards,
Cole Evans

Accepted answers

Tinker Fadoua

Hi @cole_evans,

Is the default notification scheme the one used in your project? What about current assignee does he/she get notified?

Also what are the permissions in your project?

Best

All comments

Tinker Fadoua

Hi @cole_evans,

Is the default notification scheme the one used in your project? What about current assignee does he/she get notified?

Also what are the permissions in your project?

Best

cole_evans

Thanks! I think it was actually the default notification scheme not being used in the project, which was fixed when I changed it back to the default I modified above! It surprised me as I didn't recall I did any notifications config changes!

I do have a silly question though, what is the best path to try and get to all of the other notification schemes in the config? I was able to do this through a side configuration on the default notification configuration screen I captured in the screenshot above, where I modified the scheme being used to the default. But I wasn't able to find the other notification schemes configuration location.

Tinker Fadoua

@cole_evansif you are the application admin click on:

cog -> Issues -> Notification Schemes

Please don't hesitate to ask any questions, I have been in the field for couple years and I am learning a lot from other users questions 🙂

Tinker Fadoua

@cole_evansthank you for accepting my answer!

cole_evans

Aha! I see that's how this works. Thank you so much! This is a great help, I find I am terrible at navigating all of the different screens haha.

Greatly appreciate all of the help ^_^!

cole_evans

My pleasure, the least I can do for all of your help! Thank you kindly !

Tinker Fadoua

@cole_evansyou made my day 🙃

cole_evans

and you made mine! I am very happy that things are moving forward in a positive direction now ^_^! Thank you again!

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