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How to completely remove SLA from my Jira Service Desk?

cole_evans

I understand SLA can be very very very very critical for many teams, but for mine at present it is not necessary under the incredible majority (seemingly) of situations.

I was able to delete all of the past SLA configurations other than this default state.

How can I get rid of this last one? I cannot find a delete button anywhere.

I mostly want this to be gone from being seen on the actual issue tickets.

Accepted answers

Manon Soubies-Camy

Hello @cole_evans,

There is a Delete button when you enter the SLAs menu - no need to go edit SLAs to delete them:

Hope this helps!

- Manon

All comments

Manon Soubies-Camy

Hello @cole_evans,

There is a Delete button when you enter the SLAs menu - no need to go edit SLAs to delete them:

Hope this helps!

- Manon

cole_evans

Thank you kindly Manon! Worked like a charm!

Manon Soubies-Camy

Glad it helped!

Andrus Voolaine

I used the following script in announcement banner to hide SLA section

Richie_Rich

Hi @Andrus Voolaine ! ++ Nice Fix

Jira apparently has this fixed in ServiceDesk 4.2 -- that "nice" - and totally useless since we JUST upgrade to the last 3.16.13 -- which supports our current database requirement/restriction.

ANYWAY - your Above Fix -- works great but leaves a gap.

So if you change the".hide()" to ".remove()" -- that fixes it and makes it look Totally Normal !

thanks

Greg Musial

@Richie_Rich Is this a kill switch, how do I turn it back on. The code seemed to work but how do I restore this back so that the team can see th sla on the view screen?

Richie_Rich

@Greg Musial Hi Greg, I dont know. Obviously if you delete the code from the "announcement banner" it goes back to default behavior.

I have noticed though - when i do a "Search" for something (i think its an "advance search" verses a "basic search" the search results on the right side of the screen show SLA field.

Not sure if that helps.

Richie_Rich

@Greg Musial What version of ServiceDesk so you have?

Greg Musial

its 3.10.0 @Richie_Rich does it work for you in 4.5.4?

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