Dear all,
I am starting to set up our support process using ServiceDesk. I want that all support requests are handled directly over the same portal. For example, we will have clients requesting for support or raising incidents, but we will have testers from our company raising the same type of issues and more.
I wanna check the possibility of granting permissions to specific users to create specific request types.
For example, I would have the group of users "client-1", and I would like them to "report problems" and aks for "how to". But my internal QA team should be able to "report problems", asks for "how-to" and "Get-IT-Help".
Is the scenario I'm presenting possible?
Greets.
