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Adding comments to linked issues

Romer Ventura

Hello,

I am trying to find the best way to update all linked issues with whatever comments are added to the parent issue.

For example, I have a Problem, and that problem has 5 linked Service Request issues. When the assignee for the problem adds a comment to it, it adds the same comment to all linked issues.

Any ideas?

Thanks

Accepted answers

Raynard Rhodes

I am using Automation For Jira.

This is how I have mine setup to add ticket. I have another that does the same thing but in reverse with a check to ensure it doesn't loop. Let me know if this works for you.

All comments

Raynard Rhodes

I am using Automation For Jira.

This is how I have mine setup to add ticket. I have another that does the same thing but in reverse with a check to ensure it doesn't loop. Let me know if this works for you.

Romer Ventura

Thanks for this. It'd just be nice if it was built in

Mark Hostetler_gz3foi

@Raynard Rhodes sorry to bring this up from the past.

I wasn't able to find the 'When: Value changes for...Comment' trigger, is that just legacy? As Automation has trigger 'Issue commented' currently.

I'm struggling with getting this to work, so just wondering if there was a conscious decision there that affects the outcome.

Raynard Rhodes

It's color coded.

Green is the trigger. I think it's named field value change.

Purple is a branch rule.

Orange is condition. This one is a compare condition using smart values (check documentation)

Light blue is Action. It should just say comment.

carniel

I tried the same approach and the comment is correcty added to Jira SD, starting from the comment added to Jira SW project.

The problem I have is that the comment created in SD is never "shared with customer". Moreover, I don't have an editable checkbox in the definition of the Project automation WF: I don't have the ceckbox at all, in the Add comment.

Schermata 2021-02-26 alle 11.19.05.png

What is it wrong???

Ricardo_sfns9c

How do we make it ignore "Done" tickets so that it doesn't comment on old tickets that are done but were linked to the open ticket? Anyone got any conditions for this automation or screenshot?

Sarah Young_9oh6yn

Assuming you're using new Automation rather than legacy; you can do this by adding an Issue Fields condition after the branch "For Linked issues", which checks that the resolution is unresolved.

rule branch.PNG

Ricardo_sfns9c

Thank you!!

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