Hi,
We're using Jira Service Desk as our technical support channel for all of our products. The ability to communicate back and forth with the customer through the comments is great, and it's also nice to be able to leave 'internal only' comments.
My question is what other users do to ensure that internal comments aren't accidentally shared with customers? In our experience it is VERY easy to make this mistake, so I'm just wondering if anyone has any special safeguards or tools that they use to help avoid making what could be a very big mistake?
Any insight would be greatly appreciated, thanks!
