import and export data in the "Create issue" page in Jira Service desk

king hang leung

Can Jira output data or get anything for other system in the create issue page?

I would like to have a inventory system which can connect to Jira Service desk. In the create issue page, Jira send out data to the inventory system and the system respond whether the item is available or not back to Jira. 

I know it sound stupid, but I am new to Jira. Is this possible?

Thanks

(I am using Jira Service desk on the cloud service)

Angélica Luz

Hi Ng,

Jira Service Desk is used for users or customers to open tickets in order to ask for help. They will have a access to a customer portal where they can fill forms with details of an issue and it will create a ticket internally for agents to help this customer.
I believe that JSD won't help you if you need to send data to an inventory and then receive a message back to Jira to show if an item is available.

Below are some links with more information about Jira Service Desk:

Service Desk

Get started with Jira Service Desk

If you have any other question, please let us know.

Regards,
Angélica