Hi,
Scenario:
We have a bunch of clients that all have individual client numbers. Some larger clients have multiple client numbers as they may have many parts to their business. One customer from a larger client may be part of multiple parts of their business.
Basically, Client ABC has client numbers 001, 002, and 003.
Customer contact Joe Bloggs is part of both 001 and 002.
When I add Joe Bloggs to both 001 and 002 customer organizations, any ticket raised by Joe Bloggs will show up against both customer organizations even if it doesn't relate to both.
Ticket reference AAA-123 is raised for organization 001. Because Joe Bloggs is part of 001 and 002, both these organizations show as having an open ticket.
This is killing our MI and client reports as we send ticket extracts to clients.
I know we can use the search function, but trying to train a whole business on how to use it instead (JQL) is not possible.
Any suggestions?
