How do I export filtered search results using a subscription for external users?

Dakota Duffy

I would like to send out search result for a saved filter to my clients every day at the same time.  How do I edit my recipient options of a subscription to allow my filter results to be shared with someone outside of my company. 

PS: I already have the global permission. 

Bhushan Nagaraj_zb9hek

Hey @Dakota Duffy

The native feature of filter subscriptions in Jira Software expects all users to be active users who are able to login to Jira and access issues. Hence, you will only be able to share issues with active Jira  Software accounts. One option is to create a group for each of your customers and create individual accounts for users. 

There are a few other ways discussed in the links below that you might be interested in taking a look at.

https://marketplace.atlassian.com/apps/1212548/vivid-trace-for-jira?hosting=server&tab=overview

https://stiltsoft.com/blog/2018/03/collaboration-on-backlog-with-external-users-in-jira-cloud/

Hope that helps.