nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Widget displays This app doesn't have permission to browse users

Fabiola De la Cueva

I am trying out JIRA Service Desk.

I am trying to set up the Widget.

I already made sure that jira-servicedesk-users have "Browse Users" permissions. However, addon_com.atlassian.serviceesk.embedded does not show under jira-servicedesk-users and I cannot manually add the user.

You can see the error that I am getting:

app doesnot have permissions.jpg

And this image shows that the jira-servicedesk-usres does have the Browse Users and Groups permission.

group DOES have permissions.jpg

Accepted answers

Fabiola De la Cueva

Open a support ticket and they took care of it.

They went in and added the user to the group.

All comments

Alec Jasanovsky_i9malr

Are you sure you're in the global settings? My thinking is you're likely doing this on the project-level.

Fabiola De la Cueva

This looks like Global Permissions to me. It says so on the URL.

I highlighted the URL address and the section of the picture that I had included earlier where it shows that Browse users and groups does list jira-servicedesk-users

Global Permissions.jpg

Alec Jasanovsky_i9malr

Doesn't look like it - Global permissions will have the label "Global Permissions" on top. To get there: Hit the Settings cog on your dashboard > Hit System > Global Permissions.

Alec Jasanovsky_i9malr

Actually, that is - just doesn't have the label on top. You can tell based on the permission set available there.

Fabiola De la Cueva

Open a support ticket and they took care of it.

They went in and added the user to the group.

Alec Jasanovsky_i9malr

Nice. Happy to hear it's resolved!

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