How can I configure Automation to confirm a Checkbox is clicked?

Kurtis Kiesel

I am trying to have workflow automation skip a status if a checkbox is un-checked. 

There is a custom field that contains multiple checkboxes called "Approvals Required"

The automation GUI allows me to wright this query in the IF section, but it doesn't work if the check box is unchecked.

Is it not possible to check for unchecked in automation?

Andy Heinzer

Your current query only works because != doesn't include issues without any value for that field.   Instead try changing your query to be

("Approvals Required" != "Business Owner Required" OR "Approvals Required" is empty)

That should check for both issues without any value for that field and those without that specific value.