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Browse Confluence knowledge base from customer portal

Cow Hills

I am trying to let customers that have acces to the customer portal of Jira Service Desk to browse the knowledge base of Confluence.

We want to add manuals to Confluence on how our software operates so that the customer can always have an update manual.

Is this even possible of is it only possible to find these manuals when created a Request of enter text from the manual in the search bar?

On our current Service Desk portal (custom made) we have a page dedicated for publish t manuals.

Accepted answers

Manon Soubies-Camy

Hello @Cow Hills and welcome to Community!

Atlassian has a dedicated page about it: How to give non Confluence users access to a Space. Note that with anonymous access enabled, everyone will be able to access your manuals.

Hope this helps,

- Manon

All comments

Manon Soubies-Camy

Hello @Cow Hills and welcome to Community!

Atlassian has a dedicated page about it: How to give non Confluence users access to a Space. Note that with anonymous access enabled, everyone will be able to access your manuals.

Hope this helps,

- Manon

Cow Hills

Hello @Manon Soubies-Camy and thank you for you answer,

The problem with that for me is that it will be open for everyone even non customers.
So even people that don't have our product can see the Confluence page.
That is not a option for us.

Is there a way that only people with a Customer login have acces to the confluence page?

Thanks in advantage

Manon Soubies-Camy

As far as I know, it's not possible - your customers would need a Confluence license. JSD customers are unlicensed users to Confluence, they can only access articles through the customer portal search.

Jeremiah Fischer

I too had this question. But, what I ended up going with was nesting my articles into categories (parents) and creating a "master" page (if you will) that has a macro in it that lists a parent's child pages.

This page is discoverable in the Customer Portal (direct link available as usual).

I started with the Page Index macro, but ended up going more organized with nesting and using the Children Display macro for more control on the display.

Hope this helps.

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