Can we add custom fields to the Subject and body of the Customer Notification Template

Question

Dear All,

I was trying to add custom fields to the subject of the Customer notification template and to the body of the Notifications messages however I can see that the available variables that can be inserted are limited , is there a way to customize the list of the variables using the out of the box customization features.

Am using Jira Cloud.

thanks a lot and best regard,

Alana Fernando · Answer

unfortunately No.

Alaa shamas · Answer

so there is not way to do it out of the box

Alana Fernando · Answer

@Alaa shamas,

there is a feature suggestion tracked under JSDCLOUD-4642 which describes same feature you are referring.

I saw something slimier in a accepted answer which might helps you. Refer Add a custom field to customer notification.

hope this help!